Senior Account Executive, Retail

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Senior Account Executive is a critical driver of Genesys' success, responsible for growing revenue and acquiring new business while expanding existing customer relationships. As a consultative sales professional, this role focuses on aligning business challenges with tailored Genesys solutions, demonstrating the value of our technology to meet client objectives. The Senior Account Executive owns the entire sales process, managing resources, leading sales campaigns, and delivering results across the opportunity pipeline.

Key Responsibilities:

• Strategic Sales Leadership: Develop and execute account strategies, forecasting accurately and allocating resources effectively to manage and close complex enterprise sales opportunities.
• Customer Engagement: Build strong, lasting relationships with customers and prospects by understanding their business needs and aligning Genesys solutions to deliver measurable outcomes.
• Solution Selling: Deliver web-based and in-person presentations, articulating Genesys solutions to meet client requirements and drive competitive differentiation.
• Demand Generation: Increase pipeline growth through targeted campaigns, demand generation strategies, and proactive outreach to new logo accounts.
• Industry Expertise: Maintain in-depth knowledge of Genesys products, competitors, and industry trends, leveraging insights to influence the sales cycle and provide strategic value to clients.
• Pipeline Management: Create and manage a robust sales pipeline, ensuring visibility into opportunities and delivering against quarterly and annual revenue goals.

Minimum Requirements:

• A Bachelor’s degree in Business or related field (BS or BA).
• 5+ years of sales experience, preferably in Cloud or SaaS-based solutions.
• Demonstrated success in managing complex sales cycles with consistent revenue attainment.
• Exceptional communication, negotiation, and closing skills, with a proven ability to influence senior stakeholders.
• Self-motivated, highly organized, and capable of working independently to exceed goals.

Preferred Skills:

• A deep understanding of customer business environments, including industry-specific challenges and opportunities.
• Ability to drive short- and long-term pipeline development through calls, email campaigns, and market intelligence.
• Skilled in presenting product information to customers, prospects, and partners to effectively influence decision-making.
• Proven track record of surpassing quarterly revenue goals, delivering accurate forecasts, and collaborating with cross-functional teams to address deal-level challenges.
• Experience in creating comprehensive account strategies that align with company goals and client success.

What Sets This Role Apart:
The Senior Account Executive at Genesys is not just about hitting sales numbers; it’s about being a trusted advisor to clients, empowering them with innovative solutions that transform their businesses. This role provides the opportunity to work with some of the most forward-thinking minds in the industry, with a strong focus on collaboration, continuous learning, and professional growth.

Join Genesys as a Senior Account Executive and help shape the future of customer experience by delivering cutting-edge solutions that drive results for some of the world’s most recognized brands. Apply now and become part of a dynamic, innovative team.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.