Senior Business Process Analyst, Sales Process and Systems

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities

At Atlassian, we are on a mission to reinvent B2B selling. We know that classic high-pressure B2B sales tactics don't work anymore. We have built a billion dollar, fast-growing business without any of those tactics, based on high-quality products, free trials and an intense focus on customer satisfaction. Those happy customers convert to paying customers, creating a prolific "Flywheel" that has delivered 300,000+ customers to date. We believe that there is an opportunity to continue to improve and evolve this model with value-added engagements throughout the customer lifecycle, that will improve customer experiences, leading to higher conversions, accelerated expansion, and improved retention rates.

The RevOps Business Process Analyst is a is a senior-level individual contributor, with a proven track record of supporting complex, quote-to-cash (QTC) projects at Enterprise software companies. In this role you will work closely with Sales stakeholders including Customer Advocate and SMB sales to collect and prioritize requirements and enhancement requests, identify improvement opportunities, document business requirements, and support the delivery of our project portfolio in partnership with our IT teams and your business stakeholders.

What you’ll be doing:

• Study and learn the end-to-end processes employed by our Customer Advocate and SMB Sales teams. This is a unique organization with a hybrid profile spanning customer support, customer success, pre-sales, and post-sales support.

• Develop a strong understanding of all Atlassian entity’s business models and product offerings - our product portfolio is constantly evolving, and our Advocate teams are the first responders for our customers and partners to help them understand and manage that change.

• Work with cross-functional teams including Sales, Marketing, Channel, and Finance on your projects - your work cuts across the full customer lifecycle, so your stakeholders are diverse.

• Understand operational pain points and up/downstream teams to identify and resolve process pain points using process reengineering techniques and through system enhancements.

• Partner with our internal technology teams to support and deliver new capabilities and system improvements that increase the efficiency and effectiveness of our Advocates.

• Own requirements documentation including BRDs, process flows, DACIs, wireframes, or other assets used to capture business needs.

• Manage defects and enhancements including identification, resolution, and communication with business partners in the Sales organization by working closely with internal technology teams.

• Participate in user acceptance, smoke testing, and implementation activities.

• Create and deliver training and enablement content for projects you're managing.

Qualifications

• 5+ years of experience in Sales Operations, Sales Technology, or Customer Support/Success in an “analyst” position (business, process, systems, functional, etc.)

• Experience working in a high-growth, enterprise software company

• Experience with Direct sales ecosystem

• Experience with quote-to-cash (QTC) processes and systems, including quoting, order management, contracts, e-signature, and fulfillment processes

• Familiarity with different software subscription models, and cloud software sales models

• Some tools you may be using and supporting: Salesforce, Jira Software, Jira Service Management, Confluence, Intercom (chat), diagramming software (we have many)

• Experience with RPA tooling preferred but not required

• Bonus points for experience collaborating with internal Marketing teams to execute successful SMB Marketing campaigns

• Extra credit for experience with process automation tools like Camunda and Workato

• An ability to dive into details, but also step back and reframe a problem more strategically

• You have a passion for learning - new tools, processes, ways of working, etc. and are open to change and doing things in new ways.

• You are a self-starter and thrive in fast-changing environments where goals are often clear but tactics are not. Atlassian is a dynamic, fast-paced company, so adaptability and flexibility are a must.

• Analytical thinking, backed up by a metrics-guided approach. You use data to frame, inform, and guide the prioritization and decision-making process, to manage the health of your projects through delivery, and to assess the success and impact once you are done. This may include ROI analysis, capacity planning and budgeting, TCO analysis, revenue modeling, and more.

• Strong influencing skills. As an individual contributor, you will rely on lots of other people to help define the plan and get it executed.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $150,300 - $200,400

Zone B: $135,300 - $180,400

Zone C: $124,700 - $166,300

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.