Strategic Advisor, Major Market, Rentals

About the team

The Rentals Sales Team is dedicated to delivering top-notch advertising solutions and business consultation for our Multi-Family partners. Composed of passionate and high-energy professionals, we are committed to helping Zillow Group users make informed decisions about buying, renting, owning, and selling homes. Specifically, our Rentals Enterprise team collaborates with the largest owners and operators of rental properties across the United States, facilitating connections between rental shoppers and their next home. Through innovative technology solutions, strategic data insights, and comprehensive training and development, we empower our clients' growth as true partners in their business. Our team embodies the core values of our organization and plays a vital role in driving our success.

About the role

We are seeking an exceptional Major Market Strategic Advisor to drive exponential growth in the Rentals marketplace. As a Strategic Advisor, you will be fully committed to delivering unparalleled customer service to our Enterprise partners and achieving strong net book growth. Your focus will be on robust retention, consistent property growth, and continued product adoption. With a strong entrepreneurial mindset, you will identify opportunities within existing Enterprise partner portfolios and foster their success. Join us in making a daily impact on the overall business and shaping our success not only in 2024 but also in the future.

As a member of the Zillow Rentals Major Market Team, Strategic Advisors thrive in a dynamic, fast-paced environment where change is constant. As a Strategic Advisor, you will be expected to achieve the following objectives:

• Oversee relationships with key partners focusing on acquisition and revenue growth.

• Perform presentations with key decision makers to identify upselling/cross selling opportunities within accounts.

• Travel (up to 50%) as needed to maintain and strengthen partnerships.

• Conduct business reviews with clients, providing insights and metrics to ensure their account is set up for success with the goal of helping grow, retain, and engage our client base.

• Own your book of business and help nurture our next generation of top clients.

• Serve as a coach, mentor, and educator of our Multifamily clients to encourage mutual success; viewed as an extension of their marketing teams and a consultant on all things multifamily. 

• Represent the voice of the customer to influence product, marketing and sales process and improvement.

• Facilitate positive client experiences through your expertise of our systems & processes.

• Demonstrate knowledge of industry trends, market conditions, and advertising tendencies.

• Conduct and facilitate regular client …