Senior Solutions Architect

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Solutions Architects are the trusted advisors to GitLab prospects and clients, showing how the GitLab solutions address client business requirements. Solutions Architects are responsible for driving and managing the technology evaluation and validation stages of the sales process. Solutions Architects are the product advocates for GitLab’s Enterprise Edition. They focus on the technical solution while also understanding the business outcomes the customer is trying to achieve.

The Solutions Architect helps drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, the Solutions Architect supports and enables successful adoption of the GitLab platform. Solutions Architects work collaboratively with GitLab’s customers across segments, Sales, Engineering, Product Management, and Marketing organizations.

What you'll do

• Solve technical customer issues of broad scope and high complexity.
• Provide mentorship for Solution Architecture team members and remain a current contributor to team-learning initiatives and activities.
• Work cross-departmentally to find solutions to complex scenarios and integration issues.
• Propose improvements and innovation for customer calls and product demonstrations based on current market trends.
• Maintain in-depth knowledge of the entire GitLab application.
• Represent GitLab as a speaker at field events or as an author in GitLab-focused publications and blogs.
• Provide opportunity strategy leveraging market and industry knowledge and trends.
• Drive Technical Close Plans without guidance.
• Collaborate with the product team while representing customer requirements and feedback.
• Create Customer Success Plans with customers
• Contribution to Account and Territory Planning Sessions of their region/sub-region
• Regularly enhances GitLab documentation for clarity and accuracy as well as adding new explanations, examples and sections.
• Share subject matter expertise through Slack posts, documentation updates, communities of practice, issue and MR participation and other common GitLab collaboration mechanisms.
…