Sales Account Manager, Existing Business

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description: 

The Sales Account Manager will be the cornerstone of our renewals team, focusing on managing, negotiating, and closing renewals and upsells across PAR Punchh’s client portfolio. This role ensures a seamless renewal process and drives revenue growth through uplifts, upsells, and identifying cross-sell opportunities.

The ideal candidate is a proactive, solution-oriented professional with a deep understanding of client relationship management and a passion for delivering outstanding customer value.

Position Location:

Remote USA

Reports To: 

Director, Customer Growth

What We’re Looking For:

Requirements:

• 3–5 years of experience in renewals or sales.

• Bachelor’s degree preferred or equivalent professional experience.

• Proven track record of meeting and exceeding renewal and retention targets.

• Strong negotiation and relationship-building skills with business, technology, and marketing executives in mid-market and enterprise accounts.

• Experience managing a CRM system (Salesforce or comparable) for contract and pipeline tracking.

• Excellent communication and organizational skills with the ability to manage multiple renewals simultaneously.

• Familiarity with SaaS pricing models and contract negotiation.

• Strong understanding of solution-based consultative sales and client lifecycle management.

Additional skills:

• Experience in the restaurant or hospitality industry is a plus.

• Strategic thinking and the ability to develop regional renewal strategies.

• Comfort collaborating across departments such as Sales Engineering, Marketing, and Customer Success.

• Ability to interpret customer usage and performance metrics to tailor renewal strategies.

Unleash your potential: What you will be doing and owning:

Renewal Management:

• Lead, manage, and execute the full lifecycle of the renewal process for assigned accounts.

• Ensure all renewals are completed on time and meet or exceed revenue retention goals.

• Negotiate renewal terms to optimize contract value while maintaining strong client relationships.

Cross-Department Collaboration:

• Partner with Customer Success to ensure alignment on client health and contract terms.

• Coordinate with internal teams to ensure renewal strategies reflect current product and pricing updates.

Revenue Growth:

• Identify opportunities for upselling and cross-selling during and outside the renewal process.

• Work with supporting teams to effectively position add-on solutions.

Data Management:

• Maintain accurate and up-to-date customer and contract data in the CRM.

• Use analytics to support personalized renewal strategies.

Strategic Planning:

• Execute targeted regional renewal strategies to meet assigned revenue goals.

• Stay informed of market trends and competitor tactics to inform pricing and renewal approaches.

Client Engagement:

• Conduct regular check-ins and renewal conversations to ensure alignment with client goals.

Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.