Major & Strategic Account Executive – Clinical Decision Support

Location: Remote U.S. locations

Our products make a difference – and so do our people. 

Clinical Effectiveness, a Wolters Kluwer Health business, is seeking an experienced Major & Strategic Account Executive to continue driving growth in their Healthcare Provider marketplace across the US. 

Why join Wolters Kluwer?

Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping clinicians provide optimal care for their patients. 

UpToDate clinical decision support, drug information, and patient engagement solutions are trusted by over 3 million clinicians in more than 170 countries to help them strengthen point-of-care decision making. More than 60 research studies show UpToDate helps improve patient care and hospital performance, including reduced lengths of stay, adverse complications and mortality.

Position Overview:   

The Major & Strategic Account Executive is a sales expert with responsibility to secure and grow large strategic hospitals and health systems.  This customer base includes but is not limited to hospitals, health systems, government agencies, pharmacies, universities and clinics.  This individual will collaborate with our Sales, Product, Pricing, Marketing and Customer Success teams and bring their expertise in this market to ensure our customers are getting the most value possible and the Voice of the Customer is being communicated to our internal teams.

If you have a passion for improving patient care, a drive to succeed as part of a winning team, experience in Healthcare IT, and are interested in working for a global market leader we encourage you learn more about this role.  

Responsibilities

• Develop and maintain strong relationships with key stakeholders and decision-makers across multiple levels within an account
  • Independently identify and close new sales opportunities

• Manage the renewal lifecycle from start to finish
• Create and deliver compelling proposals tailored to client needs
• Lead coordination efforts between clients and internal teams to ensure seamless service delivery
• Regularly assess customer satisfaction and implement improvements
• Conduct in-depth analysis of client data to drive sales strategies
• Provide valuable insights in sales meetings and strategy sessions
• Address and resolve complex client issues independently
• Lead or contribute significantly to lead generation and marketing initiatives
• Negotiate product/service terms with a high degree of discretion

• Collaborate with other internal teams such as Customer Success, Marketing, Product, Specialists, etc. to ensure our entire organization is delivering the full value to our strategic customers

Requirements

Education

• Bachelor’s degree or equivalent is required:

Experience

• 10+ years of experience in sales, customer success or account management, preferably in roles involving both client renewal and growth in the Clinical Decision Support healthcare segment
• Has a significant understanding of business, financials, products/ services, the market and the needs/challenges of assigned accounts
• Is recognized externally as a leading sales strategist and business expert, with highly sophisticated understanding of customer needs and competitors' offering; has a top external brand reputation within the healthcare segment
• Proven experience in sales, account management, or business development.
• Strong negotiation and relationship-building skills.
• Excellent communication and presentation abilities.
• Understanding of the industry and market trends.

Skills

• Business Insight: Thorough understanding of business operations and financials.
• Advanced Client Management: Proficiency in nurturing and maintaining deep client relationships.
• Autonomous Negotiation: Capability to negotiate terms independently.
• Strategic Data Analysis: Ability to perform comprehensive data analysis.
• Effective Presentation: Expertise in delivering persuasive presentations.
• Integrated Coordination: Skill in facilitating collaboration across multiple teams.
• Advanced Sales Knowledge: Deep understanding of sales methodologies and practices.
• Complex Issue Resolution: Proficiency in addressing and resolving intricate client issues.

• Advanced Customer Service: Expertly support and resolve complex customer issues. 

• Industry Insight: In-depth understanding of industry dynamics and trends. 

• Customer-Centric Approach: Expertise in developing customer-centric strategies. 

Travel requirements:  Ability to travel up to 60% to customer locations

Why join Wolters Kluwer?

Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping clinicians provide optimal care for their patients. 

UpToDate clinical decision support, drug information, and patient engagement solutions are trusted by over 3 million clinicians in more than 170 countries to help them strengthen point-of-care decision making. More than 60 research studies show UpToDate helps improve patient care and hospital performance, including reduced lengths of stay, adverse complications and mortality.

#LI-Remote

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: