Account Manager

About Us

Ada is an AI customer experience platform that harnesses the world's most powerful large language models to make customer service extraordinary for everyone. We’re driven to set the new standard for customer service at scale, enabling Enterprise companies to deliver experiences that are instant, proactive, personalized, and effortless. 

Our team is pushing the frontier of AI Agent development, measurement, and management to power quality service experiences that respect everyone’s most valuable asset, time. Giving both customers, and customer service professionals, more quality time back for life’s big & small moments.

Since 2016, Ada is a proudly Canadian company that has powered over 4 billion interactions—automating up to 83% of all customer inquiries—for leading brands like Square, YETI, Canva, and Monday.com saving millions of hours of human effort for people all over the world. 

Backed with over $250M in funding from tier-1 investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in applied AI customer service. 

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

Our Role

The Account Manager will be responsible for building positive relationships with executive-level decision-makers across their portfolio of customers. The new team member will directly impact Ada’s growth through rapidly expanding their accounts, establishing new relationships, uncovering new opportunities, and positioning Ada’s products to successfully drive business outcomes and value for their customers.

About You

• 2+ years experience as an Account Manager, Account Executive, or commercially focused Customer Success Manager in a B2B company and/or SaaS start-up.
• You’ve managed a portfolio of client accounts in excess of $2.5M.
• Strong track record of meeting sales objectives such as quota and productivity requirements.
• You excel in negotiating win-win outcomes and have a track record of meeting and exceeding quotas of $700K+. 
• You understand sales forecasting and have actively managed a revenue forecast.
• You've got a history of exceeding client expectations by understanding client ROI, spotting opportunities for new. solutions, retaining clients, and driving high organic growth.
• You have a reputation for being an individual that provides world-class customer service.
• You can gracefully translate client requests for internal cross-functional teams.
• You have experience working within SaaS platforms, CRMs, forecasting tools, and are experienced in GSuite and/or MS Office Suite of software apps.

Outcomes

• Personally create new leads from prospecting efforts and thoroughly qualify leads & sales opportunities.
• Ensure relationships with key decision-makers for accounts are continuously developed and relationships are strengthened and grown.
• Strategize, negotiate & close business: Identify and close sales opportunities with your clients, such as contract renewals, cross-sells, and up-sells.
• Accurately forecast sales opportunities via pipeline reports in Salesforce and Clari.

Benefits

• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan

Perks

• Flexible work schedule
• Remote-first, In-person friendly work environment with WFH budget
• Paid parental leave for Canadian and U.S. residents
• Development opportunities

The expected salary range for this position is $160,000 - $190,000 OTE. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

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