VP, MSO-Broadband Account Management

The VP, MSO-Broadband Account Management is responsible for creating strong business relationships with existing clients, driving program performance, and achieving profitable revenue for US Connected Living MSO & Broadband division. This role leads the account P&L and the creation of strategic client objectives, initiatives and guides direct reports and other support resources towards plan execution. Manages all aspects of existing account relationships to maintain and expand the relationship beneficial to Assurant and its clients.

What will be my duties and responsibilities in this job?

• Create, administer, and implement profitable client business strategies to drive growth, client retention, and ensuring alignment of all stakeholders including client, marketing, operations, regulatory, supply chain, finance, actuarial, sales optimization and respective sales and business development teams.
• Own and manage account program performance towards Assurant and client goals, program strategy, KPIs, and execution expectations.  
• Partner with business development in identifying, qualifying, and pursuing new business opportunities and to develop and execute contract extensions and renewals.
• Develops and cultivates relationships with key clients to ensure the stability of existing business, serving as key contact for managing all day-to-day interactions, client escalations, and client needs.
• Responsible for client P&L and plan; guides direct and matrix resources in development of annual business plans and client business reviews to ensure metrics and mutual revenue goals are being met. 
• Drive the delivery of strategic initiatives. This includes defining services to be performed as priced and contracted and assist in building new service offerings.
• Leads client presentations and meetings ensuring business and client goals are achieved, issues are resolved promptly, and commitments are followed up on.
• Leads selection, prioritization, and the implementation team responsible for MSO projects, including new client installs, new product installs, or new service installs.
• Anticipates and/or resolves client issues with cross-functional area leaders and drives operational process efficiencies. Develop and implement policies and procedures and operating plans to execute against account goals.
• Develop and guide the account management team through strategic leadership, mentoring, and communication. Manage the Account Management team to optimize and maximize coverage needs for all MSO accounts.
• Evangelize and help prioritize MSO related initiatives enterprise wide. Builds cross-functional relationships with organizational stakeholders to understand products, customers, clients, systems and industry to better meet MSO client needs.
• Become the subject matter expert for all aspects of our existing MSO clients and accounts. Continually grow understanding and knowledge of client business and their competitive environment.

What are the requirements need for this position?

• BS/BA Degree
• 15+ years sales and/or marketing experience
• 15+ years interacting with large national clients and developing strategic relationships
• 7+ years directly leading the work of others
• Industry experience
• Ability to develop and execute long-term (3+ year) strategic plans
• Deep understanding and ability to manage and negotiate complex deals/contracts 
• Advanced business/financial acumen
• Advanced written and verbal communication skills (effective pitching to Sr / “C” suite leaders)
• Strong leadership presence and teamwork orientation
• Deep industry knowledge 
• Expert product knowledge
• Advanced negotiation skills
• Effectively cultivate relationships
• Ability to manage day to day risk, identify issues and develop alternatives to determine the most effective course of action
• Analytical skills – review, interpret, and present financial and operational reports and dashboards
• Ability to travel up to 60%

What other skills/experience would be helpful to have?

• MBA preferred
• MSO or mobile industry experience
• Insurance or warranty service experience

#LI-Remote

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.