Technical Adoption Champion

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

At Genesys, we empower businesses to transform their customer experiences through cutting-edge AI-powered experience orchestration. As a Technical Adoption Champion, you will play a critical role in ensuring customers realize the full potential of our platform. This role is not just about technology—it’s about building strong, customer-centric relationships and driving measurable value.

If you are passionate about technology adoption, executive engagement, and fostering innovation, this role is for you.

Your Impact & Responsibilities

As a Technical Adoption Champion, you will:

• Drive Adoption & Value Realization – Partner with key accounts to develop strategic adoption plans, ensuring customers maximize their investment in Genesys.

• Promote Innovation – Collaborate with Technical Account Managers (TAMs) to introduce and champion new platform features that enhance customer outcomes.

• Engage with C-Level Executives – Build trusted relationships, deliver executive briefings, and resolve concerns with key decision-makers.

• Deliver Data-Driven Insights – Craft compelling executive summaries, performance reports, and strategic recommendations to align with customer objectives.

• Collaborate Cross-Functionally – Partner with Sales, Customer Success, and Product teams to drive seamless customer experiences.

• Provide Technical Guidance – Act as a trusted advisor, offering expertise on platform architecture, usability, and best practices.

What We’re Looking For

To excel in this role, you should have:

• 12-15 years of experience in Customer Success, Contact Center Management, Solutions Consulting, or Technical Account Management.

• A strong blend of technical acumen and customer-first mindset, with experience driving enterprise software adoption.

• Excellent communication and presentation skills, with a track record of engaging executive stakeholders.

• The ability to simplify complex technical concepts and align them with business goals.

• Strong problem-solving skills and a passion for continuous learning and innovation.

Why Join Genesys?

• Impactful Work – Help shape the future of customer experience transformation.

• Collaborative Culture – Work alongside industry leaders in an environment that values teamwork and innovation.

• Career Growth – Gain access to training, mentorship, and career advancement opportunities.

Ready to drive real change? Join us at Genesys and be a part of the future of customer experience.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.