Support Services Advisor

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

Job Summary
The Support Services Advisor focuses on assisting Sales in the lifecycle of solutions related to complex renewal contracts and have a proactive focus on selling CDW Technology Services (CTS) and CES (CDW Extended Support) across all OEMs. The Support Services Advisor builds relationships and educates sales on the programs, resources, and pricing strategies available to secure on time, profitable renewals and net new OEM, CTS and CES contracts.
The Support Services Advisor develops and maintains strategic relationships with Sales, Management, and partner sales organizations within their geographically assigned team to ensure on time renewals and profitable growth and is seen as a trusted advisor to grow business.
The Support Services Advisor is responsible for driving a variety of initiatives and projects, providing thought leadership to the practice and customers; and strategically works with sales, partners, and customers to uncover and increase emerging business opportunities.

What you will do:

Technology Leadership

•Educates themselves in business trends, new solutions and shares knowledge with the team; advocates for continuous learning; encourages coworkers to raise their game.
•Recognized as the technical expert for CDW CTS and CES solutions for their internal/external customers.
•Provides guidance to sales and solution architects on further opportunities based upon analysis of product reporting data (i.e., lifecycle, Enterprise Agreements, cross sell/upsell, etc.).
•Identifies team and seller training needs; collaborates with OEM partners to define, develop, and deliver training.
•Promotes a culture of knowledge sharing and collaboration amongst the team; communicates changes or enhancements to products, solutions, procedures, plans, and approaches.
•Mentors less senior team members on OEM offerings and solutions, territory planning, and specific customer challenges.

Customer Support
•Identifies possible customer/sales issues in pre-sales and takes preemptive action to mitigate them for a smooth sales transaction.
•Understand and follow the LAER customer success model.
•Monitor’s renewal opportunities as it relates to complex OEM, CTS and CES solutions; manages the opportunity pipeline from lead to closure.
•Tracks and submits VIR qualified promotions in partner registration systems.
•Works with operational team to generate accurate sales quotes; drives for multi-year agreements.
•Assists account team to write Program Sales RFP content to ensure relevancy; composes …