Senior Account Manager, Mid-Market

Engine is the modern travel platform for booking and managing work trips. It saves businesses time and money through an intuitive travel network that connects to nearly every hotel, airline, and car rental company in the U.S. It offers single invoice billing, the flexibility to modify trips at any time without sunk costs, and a unified view of all company travel and spend. Customers rely on Engine to not only make travel easier to manage, but to make it enjoyable for everyone involved. The company is backed by Telescope Partners, Blackstone, Elefund and Permira. Learn more at www.engine.com.

We believe that people don’t just want to work for a company—they want to be part of something bigger. At Engine, we’re building more than a team; we’re building a movement. One where individuality is celebrated, where challenge fuels growth, and where the status quo is never enough. We know we’re not for everyone, and that’s okay. But if you thrive in a fast-moving, high-impact environment and want to shape the future of travel, you just might belong here. Curious? Check out our DNA—if it resonates with you, let’s talk!

As a Senior Account Manager, Mid-Market you will be responsible for helping our Mid-Market customer base realize the full potential of our product by driving spend, retention and adoption of the platform.  In this role you will be assigned a set list of customers and be responsible for leveraging the full scope of company products and services to deliver business solutions that drive customer value.  

Your Mission:
As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of: 

• Proactively identify new revenue opportunities by hunting within your existing account base to generate business and consistently exceed quota.
• Drive growth and customer success by upselling within your dedicated book of business and ensuring maximum product adoption to increase value.
• Demonstrate strong communication and leadership skills by excelling in research, analysis, and presentation during customer-focused Quarterly Business Reviews (QBRs).
• Strategically plan and execute account growth by designing a comprehensive business plan that includes cross-selling and targeted strategies to drive adoption and engage decision-makers.
• Ensure smooth transitions and effective onboarding by facilitating the hand-off of key accounts from sales to account management, collaborating closely with Account Executives.
• Present a compelling value proposition by positioning our expertise within the unmanaged travel space to showcase our solutions effectively.
• Foster cross-functional collaboration to drive customer outcomes by working closely with teams such as business operations, member support, marketing, and more.
• Become a trusted subject matter expert by acquiring in-depth, accurate knowledge of the platform and the industry to support customers effectively.
• Maintain strong performance by consistently meeting or exceeding daily KPI requirements to drive results and maintain operational excellence.

What You’ll Bring to Engine:
We’re looking for someone who’s ready to make an impact and grow alongside us:

• Minimum 2 years of account management experience in a B2B organization 
• Self-starter with entrepreneurial spirit, takes initiative and adapts to changing demands. 
• Brings a positive attitude and energy to work every day.  
• Experience with Salesforce, Outreach, Gong or similar sales technologies   
• Ability to drive a consultative sales approach to improve retention and capture additional opportunities within current customer base   
• Strong organizational skills with a track record of retaining and expanding existing customer base   
• Experience in utilizing tech stack to identify trends in customer account usage    
• Strong business acumen to partner with our customers to drive solutions to their business problems  

Cash compensation:
The base salary for this role is starting at a $75,000 base with $35,000 variable for an OTE of $110,000 with upside potential based on performance. Final compensation packages are determined by various factors, including prior experience and expertise.