Senior Account Executive

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary:

The Senior Account Executive’s main goal is to achieve an annual sales target by converting as many opportunities into won business as possible.

Responsibilities will include:

• Develop and run an analytical account development strategy to identify opportunities to increase Genesys footprint across your install base accounts while also identifying new logos for our Genesys Cloud platform
• Effectively communicate Genesys strategic vision and unique capabilities to customers, connecting them to the customers business, and sharing a compelling plan on how Genesys can help solve the customer's business challenges
• You will strategize, mobilize and lead an extended team of Pre Sales Engineers, Field Marketing, Professional Services, Product Management, Customer Success Managers, etc. to ensure customer satisfaction and to identify additional revenue opportunities
• Responsible for elevating Genesys to a more strategic position by developing client-valued solutions with supporting ROI models to support your customers purchase
• You will do all of this while maintaining a pipeline that is 3x your quota that ensures your success. With personal impact and gravitas, you will be comfortable as a trusted advisor for our C-suite customers and executive stakeholders
• Grow & expand your existing customer's footprint

What we look for and expect from the right individual is:

• Strong business acumen and a successful track record as an enterprise sales professional
• A successful track record of introducing complex software solutions across multiple industries
• Jointly developing account and opportunity plans in a motivated team as a Senior Account Executive
• Identifying customer/project demands and mapping to the Genesys portfolio
• Being a team player and a leader of virtual teams, able to orchestrate and win complex sales cycles
• Taking revenue responsibility and carrying of a sales quota
• Establishing a reliable network between partners, transformational partners, independent consultants, and technology partners of …