Program Manager - Partner Success Planning

Red Hat is a leading provider of open source solutions, empowering enterprises to innovate and transform their businesses. We foster a culture of collaboration and community, and we're looking for a Program Manager to join our Partner Engagement Experience and Programs team.

As a Program Manager, Partner Success Planning, you will play a pivotal role in enhancing the partner engagement experience at Red Hat. This role involves managing the Red Hat Partner Success Planning process, a key framework used by partner account managers to develop and execute strategic plans with partners. You will collaborate closely with cross-functional teams, including Sales Operations, tooling teams to ensure simple, easy integrated tooling implementation, sales and ecosystem operations to drive integration with customer account planning, and the geo teams to ensure successful operational execution and adoption as well as continuous improvement. Your expertise in the key aspects of partner success as well as automation tools will support scalable and efficient sales practices, directly influencing how Red Hat builds and sustains successful partnerships.

What you will do:

Partner Success Planning Strategy and Governance

• Develop, refine, and execute the Partner Success Planning strategy, aligning with Red Hat’s broader partner engagement goals.

• Define, document, and ensure governance and adherence to Partner Success Planning standards across all geographies, tailoring approaches to meet regional requirements while maintaining global consistency.

• Collaborate with leadership and cross-functional stakeholders to identify, implement and enforce best practices and ensure alignment with organizational priorities.

• Deliver wide scale global adoption of the process and ensure the insights from partner success plans are acted upon and deliver measurable business results.

Continuous Improvement of Tooling and Automation

• Define, implement, and maintain tooling and process enhancements to optimize the efficiency and effectiveness of Partner Success Planning.

• Partner with technical teams and external vendors to maintain a roadmap for continuous improvement, ensuring tools meet evolving business needs.

• Leverage tools like People.ai and Salesforce to automate and streamline sales practices, ensuring scalability and efficiency in partner engagement.

• Stay current on emerging technologies and trends in automation to proactively recommend and implement new solutions.

Alignment with Revenue Operations and Account Planning

• Work closely with operations and tooling teams to ensure alignment between customer account planning and Partner Success Planning processes.

• Collaborate on tool integration, data sharing, and reporting to create a unified approach to sales and partner strategy.

• Ensure that data and insights from Partner Success Planning are effectively incorporated into broader …