Partner Manager

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Partner Account Manager
Department & Team: Indirect Team
Reports to: Sr. Manager, Partner Sales (West)
Location: Pacific Northwest (PNW)

Are you enthusiastic about collaborating with strategic partners to create amazing customer experiences?

We are seeking a Partner Account Manager to grow our indirect channel (Reseller/VAR, TSD channels) in support of Genesys' revenue goals. This role involves nurturing strategic partnerships and generating partner opportunities. You will be responsible for incentivizing, training, and enabling partners in your region, measured by monthly, quarterly, and annual opportunity pipeline and bookings.

We look for individuals who have a proven record of accomplishment of winning.

Why work for Genesys?

• Develop and/or enhance relationships with partners within assigned region to ensure successful Pipeline and Booking flow requirements needed to meet revenue targets in assigned territory.

• Identify key partners of focus, specifically pertaining to well-positioned partners, to deliver pipeline or bookings needed to achieve monthly, quarterly, or annual Pipeline and Bookings targets.

• Maintain regular communication with partners to keep them up-to-date and informed on the Genesys Ascend Partner Program, industry position, winning strategies, and “Why Partner with Genesys.”

• Serve as a thought leader, presenting to regional partners on industry trends, products and sales tools.

• Coordinate and collaborate with cross-functional teams within Genesys--including solution consulting organization, product marketing, sales, sales operations, etc.--providing advanced experience and knowledge to proactively address partner needs.

• Align regional sales teams with relevant partners through targeted demand generation and account mapping activities with a focus on partners who provide Credibility, Capability, Commitment to Genesys and a Relevant Customer Base.

• Proactively prevent …