Manager, Sales Specialists

The Manager, Sales Specialists  will lead a team of Sr Sales Specialist professionals towards achieving sales targets within the Corporates Segment- Global Accounts SubSegment. This role will lead the team by focusing on priority touchpoints, leveraging sales enablement tools, and sales process, to generate opportunities to facilitate conversations that reinforce the value of current TR solutions and recommend additional resources that help solve customer’s problems.

This position is within the strategic Global Account Management (GAM) team within the Global Accounts subsegment. The Manager, Sr. Sales Specialists, will work with their team, and with the Global Key Account Directors to ensure strategic account plans for our most strategic customers are in place, with a focus on growing our book of business, and ensure high retention rates.

Location: hybrid preferred, will consider remote US based candidates

About the Role:

In this opportunity you will:

• Lead a Sales Specialist team accountable for driving new sales
• Supports globally aligned and coordinated customer engagement and support
• Relentlessly drives for high customer satisfaction and engagement improvements
• Applies a broad perspective to identify solutions to complex problems
• Drives change, innovation and accountability by executing on goals and initiatives 
• Develops, plans and sets priorities in alignment with leadership and Global Key Account Director team to support overall business strategy
• Delivery of target financial and strategy objectives; driving and exceeding retention targets and year-over-year revenue growth through retention of existing customers and creating customer alignment that supports investment and growth with Thomson Reuters.
• Accurate forecasting, and customer evaluations; consistent achievement of renewal & sales targets / update of all salesforce / reporting on market and competitor activities 
• Partner with sales leadership to ensure alignment with retention and sales objectives as well as departmental ownership of talent development. 
• Monitor performance through call monitoring, personal interaction, activity review and other measures to ensure customers are receiving prompt, courteous and efficient service. 
• Collaborate and partner with sales support channels; Marketing, Field Sales, Finance, Human Resources etc; to enable maximum opportunity to successfully attain goals. 
• Proactively identify and respond to issues in the department that affect teamwork and goal attainment. 
• Provide innovative and creative solutions, in addition to leveraging peers, in the resolution process.    

About You:

You're a fit for the role if you have:

• B.S. in business or related area and/or like work experience desired.  MBA or CPA License Preferred. 
• 5+ years management experience
• 8+ years in a similar function
• 5+ years experience with successful sales in Business to Business marketplace 
• Deep understanding of our customers, applies knowledge of business and market dynamics to provide value-add solutions and services 
• Ability to understand when and where to make adjustments to business operations in order to meet objectives 
• Experience with Coaching Sales Process, product training and professional development 
• In-depth business and industry knowledge
• Excellent demonstrated ability to engage, communicate, and create meaningful relationships at key stakeholder and C-Level
• Demonstrates strong people leadership skills
• Strong B2B business development skills, including demonstrable experience in sales/up-sell, retention and solutions development
• Highly skilled in providing effective coaching, leadership and performance management around implementing business plans, account plans, customer experience, driving awareness and adoption of our products, understanding our customer’s needs and challenges, learning and positioning new products and developing impactful sales presentation, negotiation skills and business acumen.
• Strong appreciation and understanding of the fundamentals of how law firms operate and are profitable
• Strong understanding and experience with Solution Selling/Consultative Sales
• Proven record of successful sales performance a plus 
• Exceptional verbal communication and relationship building skills 
• Excellent organizational skills 
• Ability to interact effectively with a professional client base and convey a professional demeanor during all customer exchanges 
• Ability to adapt to change 
• Proficient with office applications such as MS Office, Salesforce, and Xactly

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: Eagan, MN; Ann Arbor, MI; Richmond, VA; Rochester, NY. The target total cash compensation range for the role in any of those locations is $196,000 - $364,000. Chicago, IL; Frisco, TX; Houston, TX; fully remote location. For these locations and any eligible US locations not otherwise noted, including for fully remote location if applicable, the target total cash compensation range for this role is $196,000 - $364,000. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.

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