Global System Integrator Director

WordPress VIP is the world’s leading enterprise content management platform. We help the world's largest companies (including Meta, Salesforce, and Disney) create innovative digital experiences with WordPress.

As a Global System Integrator (GSI) Director at WordPress VIP, you will be responsible for building and maintaining strong relationships with a portfolio of global system integrator partners. This role involves supporting partners throughout their journey—from onboarding to expansion—by deeply understanding their business strategies and aligning with their objectives. You will develop and execute high-impact strategies focused on partner retention, growth, and joint go-to-market (GTM) initiatives. Your efforts will help drive awareness and adoption of WordPress VIP’s products and services within partner organizations through a strategic one-to-many approach. You’ll collaborate closely with internal WordPress VIP Sales and GTM Teams to build a pipeline and execute our global go-to-market strategy.

Key Responsibilities:

Partner Relationship Management:

• Build and maintain strong, strategic relationships with global system integration partners, ensuring their needs are met from onboarding through expansion.
• Understand and align with partners’ business strategies, providing guidance and support that drives mutual success.
• Regularly engage with partners to monitor and enhance their experience, focusing on retention and growth opportunities.

Strategy Development & Execution:

• Develop and execute comprehensive strategies that drive partner retention, Net Revenue Retention (NRR), and growth across global markets.
• Lead initiatives that promote WordPress VIP’s solutions within GSI organizations, leveraging a scalable one-to-many approach.
• Identify and act on opportunities to expand WordPress VIP’s footprint within global enterprises and industries through GSI partnerships.

Communication & Advocacy:

• Serve as the voice of the GSI partners within WordPress VIP, advocating for their needs, challenges, and opportunities.
• Communicate effectively with key internal stakeholders, keeping them informed of partner statuses, alerts, and needs.
• Represent WordPress VIP at partner events, meetings, and engagements, promoting the value proposition of our solutions.

Collaboration & GTM Execution:

• Work closely with WordPress VIP Sales and GTM teams to build a robust sales pipeline with GSI partners.
• Execute the global go-to-market strategy in collaboration with internal teams and GSI partners, ensuring alignment with overall business objectives.

Requirements:

• 8+ years of experience in a Partner Manager, Relationship Manager, Customer Success Manager, or Account Manager role within a technology or media company (SaaS preferred).
• 5+ years of experience managing global system integrator partners or large enterprise channel partners.
• Proven expertise in managing a high-volume portfolio of partners and consistently meeting/exceeding pipeline growth goals.
• Demonstrated success in communicating and negotiating with C-suite and senior executive stakeholders within partner accounts and internally.
• Outstanding communication skills, with the ability to capture and maintain attention whether presenting, on the phone, or writing.
• Global market experience, with availability to work across multiple time zones, primarily North America and EMEA.

Salary range: $130,000-$190,000 USD, with additional variable compensation. Please note that salary ranges are global, regardless of location, and we pay in local currency.

We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate.

This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves.

About Automattic 

We are the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, Pocket Casts, and more. We believe in making the web a better place.

We’re a distributed company with more than 1700 Automatticians in 92 countries speaking 110+ different languages. And, even more than growth and profitability (although we’re plenty profitable), above all, we’re driven by a mission:  We democratize publishing and commerce so anyone with a story can tell it, and anyone with a product can sell it, regardless of income, gender, politics, language, or country.

We believe in Open Source, and the vast majority of our work is available under the GPL.

Diversity, Equity, & Inclusion at Automattic 

We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. DEI is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. 

Automattic is a Most Loved Company and Disability Confident Committed. (Here’s what that might mean for you.) Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.