Enterprise Account Director, CX

Hi, I'm Amy, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are looking for an Enterprise Account Director who will:

• Generate new sales and add-on sales revenue through the creation of unique and compelling value propositions, messaging and positioning documents, and presentations that align CSG with our customers’ go-to-market strategies and that position CSG as the preferred provider in our target markets. 

• Identify opportunities within new and existing account bases to increase bookings and revenue through the sale of both products and services while ensuring customer service levels are met. 

• Assists management in the development of regional sales plans and strategies and is responsible for the creation of account and pursuit plans for assigned opportunities. 

• Recognized as an advanced individual contributor. Subject matter expert with additional experience and/or education in the field.   

• Design and implement strategies that enhance business performance in CSG’s target markets within new and existing account bases. Demonstrate thought leadership in the creation of effective strategies that will overcome significant objections and successfully secure significant customer investments in CSG products and services.

• Through prospecting, cold calling, and relationship building, create and manage sales opportunities within new and existing accounts and work collaboratively with internal resources as needed to close new business and ensure successful implementation to the customer.

• Teach customers unique insights about how our products can help them compete in the marketplace and deliver ROI, tailor messaging to each decision-maker across the organization, and influence the sales process while overcoming objections and customer aversion. Develop advocates and relationships across the customer organization that can assist with building consensus on behalf of CSG.

• Lead the sales process to include the following activities:

• Creation, presentation and sales of a complete value proposition for CSG solutions

• Negotiation of pricing and contractual terms

• Development, writing, and delivery of sales proposals from initial inquiries and RFXs through the final negotiation of a commercial agreement.

• Management of pursuit team including internal stakeholders, subject matter experts and third party partners.

• Track economic and industry trends as well as competitive threats and understand their implications on CSG’s target markets and existing customer base. Shares knowledge and insights with both internal and external colleagues.

Is this opportunity right for you? We are looking for candidates who have:

• Minimum of 7 years of formal field sales experience within CSG’s target markets

• Ability to identify, qualify, and prioritize prospects with demonstrated results while leveraging SMEs to gain credibility with key prospects

• Executive level presence with the maturity and strategic planning experience to lead large, complex sales opportunities

• Ability to assess a difficult or complex situation and quickly formulate the correct solution

• Advanced verbal and written communication skills with the ability to influence and negotiate complex sales deals

• Driven by the desire to achieve/exceed sales quotas

• Proven track record as a change manager and adept at building high performance partnerships while driving transformational breakthroughs within target accounts

• Self-motivated and driven with a sales hunter mentality

Our Guiding Principles

Impact

• Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

• Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

• Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits 

• Work from Home, in-office, or hybrid

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

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Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

This role is eligible for a bonus opportunity.

Location(s):