Account Manager

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.

Mid-Market Account Manager

Overview:

Skillsoft is seeking an experienced, self-motivated, and successful Mid-Market Account Manager to manage a portfolio of existing accounts. The individual will possess a track record of consistently exceeding goals for revenue retention, growth, and customer satisfaction.

Responsibilities:

• Consult with economic buyers, champions, and other stakeholders to understand the customer’s workforce upskilling and reskilling needs, business challenges, and key goals
• Develop and execute account strategies aligned with customer workforce transformation needs and utilizing key customer and industry data points
• Establish strong customer partnerships spanning the lifecycle (e.g., onboarding, adoption, expansion, renewal) and leverage internal resources appropriately to meet customer needs
• Generate, update, and close renewal and expansion opportunities to ensure forecast accuracy and meet targets.
• Provide guidance, tools, resources, best practices, and business reviews across multiple Skillsoft products and solutions, ensuring each customer achieves value realization, leading to renewal and expansion
• Meet all requirements related to CRM data integrity including account health, account plans, close plans, activities, contacts, communications records, etc.
• Manage renewal timelines effectively including reassessing needs, issuing prompt and accurate quotes, responses, and proposals, and executing contracts
• Achieve annual certification in the use of Skillsoft methodologies, models, and tools used to drive value realization, renewals, and growth

Here’s What We Are Searching For:

Skills Required:

• 5 years of professional experience in sales, account management, customer success, and/or customer renewals role with an Bachelor's degree or commensurate experience
• Proficient in Microsoft Office products and experience using tools to conduct virtual client meetings and presentations
• Experience and knowledge of Salesforce.com
• Remote US (West Coast Highly Preferred)

Qualification Requirements:

• Demonstrated experience with renewal and upgrade forecasting, quoting, opportunity management, pricing, and contracting
• Experience in managing customer relationships in a B2B environment with strong knowledge of Solution/Consultative Selling
• Ability to prospect and manage a designated territory to maximize revenue growth
• Solid understanding of the stages involved in a sales cycle and how to leverage each stage to advance the sale
• Ability to work with cross-functional departments and roles to manage all …