Strategic Customer Success Manager, Americas

At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations, from advanced analytics to Generative AI. 

 

Why Customer Success at Dataiku?

• High-Impact Work: Guide Fortune 500 executives in building AI-strategies that shape industries.
• Elite Network: Work alongside world-class data teams and build relationships with C-suite decision-makers.
• Company Building: Partner alongside GTM leadership to influence cross functional frameworks and processes 
• Global Exposure: Travel the world and collaborate with top-tier data leaders across industries.

The  Strategic Customer Success Manager is responsible for serving a portfolio of large enterprise accounts for their assigned territory within the Americas. In this role, you’ll proactively work with a broad set of stakeholders to illustrate the value delivered through Dataiku’s software and services. 

Reporting directly into the Director, Customer Success, you’ll also serve as the internal voice of the customer while working with other Dataiku teams and partners to exceed customer expectations. If you’re passionate about driving customer product adoption, expansion, and retention, this role may be a good fit for you.

How you’ll make an impact

• Actively serve a portfolio of assigned accounts including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing and technology.
• Gain an understanding of client’s use cases and desired business outcomes and help a large number of licensed users achieve these goals via Dataiku's Product and Services.
• Help clients translate the business use cases they’re trying to crack into data science solutions and work with the customers to provide value assessments around the use cases and efficiency improvements.
  Provide guidance to customer organizations on how to leverage Dataiku to implement data science projects from design to production while actively ensuring adoption and growth strategies are in place and being worked.
• Implement customer engagement strategies including consistent Success Reviews, user community events, and customer participation in Dataiku community events to ensure customer engagement and satisfaction.
• Leverage customer health analytics to identify customer expansion opportunities and downsell and churn risks.
• Collaborate with Dataiku’s Sales team to ensure successful renewals and to expand customer relationships.

What you’ll need to be successful

• At least 10  years of prior account management, customer success, consulting experience, preferably within enterprise software or data science.
• Strong communication, presentation, and listening skills
•  Ability to engage with stakeholders at all levels of an organization and across various departments. This includes demonstrated success collaborating across diverse persona groups, including business executives, data scientists, analysts, and IT professionals. 
• Strong knowledge of data science project lifecycle, including a proven record of supporting organizations in their AI maturity curve.
• Fluency in Spanish is a bonus, but not required.
• Willingness to travel up to 20%.

Compensation and Benefits

The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including, but not limited to, geographic location, internal equity, education, skill set, experience and training. Eligible roles may also be entitled to receive commission or other variable compensation through Dataiku's incentive compensation program. 

Dataiku also offers comprehensive benefits, including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax commuter benefits, a 401k company match, paid vacations and sick leave, paid parental leave, employer paid disability coverage, and additional health and wellbeing perks and benefits. Dataiku reserves the right to amend or modify employee perks and benefits at any time.

US only national base pay ranges$145,000—$165,000 USD  What are you waiting for! At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page.   Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com     Protect yourself from fraudulent recruitment activity Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here. Apply