Strategic Account Manager

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

We are looking for a Strategic Account Manager to join our team. You will be focused on supporting the daily relationships with our existing partners. We are an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry, and backed by prominent VCs including Rethink, Work-Bench, RRE, and General Catalyst.

POSITION LOCATION: Remote 

What you’ll be doing: 

• Serve as the product expert and mental health advocate for a book of business made up of Spring Health’s largest and most strategic customers
• Develop and maintain positive working relationships with multiple customers and consultants
• Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics.
• Own the customer lifecycle from implementations to engagement strategies to contract renewals. This will include:
  Timely action plans 
  Census file management 
  Engagement communication ideation, strategy & execution 
  Business review creation and presentation to senior HR executives and business leaders 
  Insightful, data-based recommendations
• Work cross-functionally to provide key customer feedback and process improvements
• Provide sales support as needed
• Drive variable revenue through targeted member engagement strategies
• This position reports to the Senior Director, Strategic Account Management 

What we expect from you: 

• Bachelor’s degree or higher preferred 
• A deep passion to transform the U.S. healthcare system, especially mental health ● Previous experience in the B2B2C vendor space
• 10+ years of experience in account management/customer success/implementation specialist/healthcare management at an early stage company 
• Outstanding communication skills with a thoughtful and collaborative approach to relationships 
• High integrity organizational …