Sr. Sales Operations Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Sr. Sales Operations Manager
Department & Team: Revenue Operations / NA Sales Operations
Reports to: Sr. Director, NA Sales Operations
 

Genesys is seeking an experienced Sr. Sales Operations Manager to support multiple North American markets. This role is critical to lead the operational execution across the field organizations, including Sales Executives, Sales Engineers, Overlay Specialists, and Channel Partners. This role will help drive the evolution of GTM structure, productivity optimization, planning, and operational processes. Primary responsibilities include operational execution and cadence, establishing consistency and scalability in Lead to Cash processes, creating business performance insights, fiscal planning activities (e.g., territory design and quota-setting) and optimizing sales productivity. The successful candidate will not only possess a broad understanding of sales, channel & alliances, and business operations within the Enterprise Software industry but also must communicate effectively with senior-level sales executives and back office functional leadership. This candidate will be data-driven, self-motivated, sales business application savvy, intellectually curious, a fast learner, detail-oriented, and able to move quickly while keeping focused on high-impact projects with limited direction and supervision.

Overview

The Sr. Sales Operations Manager is the key business partner to multiple subregional Sales leaders and back-office revenue operations teams. This role is expected to have outstanding analytical and problem-solving skills and can leverage high volumes of data to synthesize solutions and direction for a rapidly changing organization. Specifically, the role is a hands-on, individual contributor, that will provide strategic and operational support to the Sales, Sales Engineering and Specialist, and Partner organizations. The role will be expected to drive repeatability, predictability, and scalability across the business while partnering with cross-functional teams to help establish and execute GTM strategy, Sales segmentation, territory design, quota setting and sales process. The …