Sr Customer Success Manager

This position is Remote within the United States

Job Summary
This position is responsible for building relationships with an assigned set of large, key enterprise customers to drive adoption, value, and growth of our products and services within those accounts.  This trusted advisor role proactively strengthens the relationship by aligning to the customers' business goals, improving the business processes/workflows, increasing product utilization, and in general increasing the value of Henry Schein One products and services within these key accounts. This will be accomplished through strong account planning, internal and customer stakeholder engagement, and aligning existing and new products to customer business initiatives and growth plans. Candidates for this role will have experience in customer facing roles in software; dental or medical experience a plus (understanding of the patient and/or clinical journey, revenue cycle management and/or analytics).  


What You Will Do

• Establish customer relationships with C-level leaders to ensure the customers’ and Henry Schein One mutual success
• Take the lead for assigned named accounts in all aspects: Anticipating customer needs and proactively addressing them throughout the customer relationship
• Responsible for the customer’s overall business health in relationship to Henry Schein One
• Continual customer consultation by successfully leveraging provided tools, resources, products and make strategic recommendation to help customer be successful
• Perform a strategic discovery with customers, to uncover their business objectives, articulate the Henry Schein One value proposition around achieving those objectives, and then build a plan to achieve those outcomes
• Facilitate business review meetings, onsite visits, business discoveries, and customer interactions with internal teams & resources
• Build partnerships at all levels internally and externally
• Predict and forecast risk, renewal, and expansion of the Henry Schein One product footprint
• Collaborate with Sales team and Services team to ensure effective execution of customers’ and Henry Schein One strategies
• Resolve complex issues in effective ways
• Meet and exceed quarterly targets or other targets defined by the business
• Other special projects and duties

Travel/Physical Demands

• Travel typically less than 75%. Office environment. No special physical demands required.

Qualifications

Must have:

• Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience.
• Typically a Bachelor's Degree or global equivalent in related discipline. 
• Deep understanding of the business of dentistry as it relates to Dental Service Organizations industry with its respective opportunities, benefits, and challenges.  This could include knowledge on software and technology, and applicable business processes and cycles, among other things
• Excellent understanding of industry practices and of a successful customer success business model and products
• Strong proficiency with tools, systems, and procedures
• Strong planning/organizational skills and techniques
• Strong decision making, analysis and problem-solving skills with ability to multi-task
• Excellent verbal and written communication skills
• Strong presentation and public speaking skills
• Strong interpersonal and conflict resolution skills and ability to deliver difficult messages
• Good negotiating skills
• Project management and consultative skills

Nice to have:

• Master's degree or global equivalent
• May hold one or more industry certifications
• Dental experience, preferably in the software training/business consulting space
• Experience training or consulting Dentrix Enterprise and/or Dentrix Ascend software solutions

The posted range for this position is $75,000 to $95,000 OTE (On Target Earnings). On target earnings includes the annual base pay as well as the anticipated annual on target bonus, which together represent the expected compensation range for this role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.
• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah.  To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is unable to hire individuals residing in North Dakota, Hawaii, Puerto Rico, or other US Territories at this time. Apply