SR Account Manager

We are seeking a dynamic and experienced Senior Account Manager to join our Renters Solutions team! The ideal candidate will be responsible for building and maintaining trusting relationships with our clients. As a Senior Account Manager, you will work directly with existing clients to ensure growth and increased participation through frequent communication. This will include initiating new client contracts, prepare and collect client requirements for installation, organize and conduct trainings, and ensure that client needs are understood and satisfied throughout the process.

What will be my duties and responsibilities in this job?  

• Build, maintain, and enhance client relationships.

• Lead the resolution of client issues by partnering with internal teams.

• Communicate product enhancements to existing clients as they roll out.

• Communicate and provide client feedback to the product team about portals features that they would find beneficial if implemented.

• Drive client-facing and internal meetings.

• Align with sales consultants and internal teams to ensure client requirements are met.

• Analyze client performance for opportunities.

• Increase performance year-over-year within assigned clients by identifying performance deficiencies, areas of opportunity, and recognizing ways to expand and improve business.

• Analyze client’s performance monthly, strategize, and schedule weekly appointments, Business Reviews, 5-year Performance Reviews, and Claims Reviews.

• Provide alternatives and recommendations for improvement.

• Develop strategies to improve relationships with clients and minimize complaints.

• Serve as the primary point of contact for assigned clients by addressing questions or concerns regarding operational standards to ensure effective services and client satisfaction.

• Ensure meetings are held as prescribed and include key stakeholders to effectively execute objectives.

• Facilitate, lead, and document plans for takeaways from operational/client meetings.

• Work in partnership with sales consultants and operational leads to effectively manage client relationships across the organization.

• Represent the interests of Assurant for assigned clients by leveraging recommended practices.

• Monitor quality and SLA adherence by reviewing post-implementation performance results to ensure integrity and adherence to client standards.

• Ensure client expectations and contractual obligations are met.

• Coordinate and gather information from operations to answer questions from clients or other stakeholders regarding processes, procedures, and corrective action plans (if applicable).

What are the requirements needed for this position?   

• A minimum of 5 years of experience in Account Management.

• Experience managing client portfolios, prioritizing work, conducting presentations to C-level executives, and effectively train clients on products and deadlines.

• Proficiency in Microsoft programs and Salesforce. 

What other skills/experience would be helpful to have?  

• Experience with building solid relationships with clients …