Sr. Account Manager, iGaming Customer Success

We are seeking an experienced Senior Account Manager with a solid background in the US iGaming sector. The successful candidate will be responsible for nurturing and expanding client relationships, ensuring the delivery of exceptional service, and identifying opportunities for growth within the assigned portfolio. This role requires the ability to drive results by excellent planning of releases, market expansions, promotional opportunities, data analysis, and monetization of iGaming products through robust marketing and commercialization strategies.

What You'll Do

• Client Relationship Management: Serve as the primary point of contact for iGaming customers, fostering strong, long-term relationships and understanding their specific needs.

• Strategic Account Planning: Develop and implement account strategies to achieve client satisfaction and business objectives.

• Performance Monitoring: Regularly review and analyze data to identify trends, opportunities, and areas for improvement, ensuring optimal performance. Monitor client sites daily.

• Issue Resolution: Proactively address and resolve any client concerns or issues, coordinating with internal teams to provide effective solutions.

• Market Insight: Stay informed about industry trends, regulatory changes, and competitive landscape to maintain a competitive edge.

• Promotion Execution: Liaise with in-house resources and operators to create, execute, and analyze promotional campaigns and marketing initiatives.

• KPI Achievement: Work closely with internal stakeholders to optimize strategy and ensure KPI targets are met. Identify and pursue opportunities for account growth, contributing to the company's revenue objectives.

• Portfolio Management: Distribute and present information to customers about upcoming game releases and opportunities. Secure optimal game placement and promotional opportunities.

• Communication Skills: Excellent verbal and written communication abilities, with the capacity to present complex information clearly to clients and stakeholders.

• Analytical Ability: Analyze and interpret transaction data and market trends, providing actionable insights to clients and internal partners.

• Problem-Solving: Ability to identify issues proactively and implement effective solutions promptly.

• Technical Acumen: Understanding of online gaming and the ability to liaise effectively with technical teams.

• Regulatory Knowledge: Familiarity with compliance requirements and regulatory considerations within the iGaming landscape.

• Negotiations: Renegotiating contracts with existing clients.

What We're Looking For

• 4+ years’ experience in iGaming is required

• Ability to partner, educate, and communicate complex strategies, technologies, and solutions to customers, senior executives, industry groups, and technical experts through writing and presentations as needed.

• Strong organizational skills: The ability to keep track of multiple projects and deadlines is essential for this role, as it involves coordinating and executing multiple initiatives at once.

• Experience with analytics and data-driven decision-making: The ability to derive commercial decisions …