Solutions Engineer, HRIS

This is Solutions Engineering at Lattice

Lattice’s Solutions Engineering team does more than pitch a vision, demo a product, and help close a deal; we provide an amazing buyer experience centered around our solution expertise and partnership with our customers. We partner closely with prospective & current customers to help them realize the business value of transforming their approach to people success with solutions that drive adoption and positive business outcomes.

In this role, you will be a trusted pre-sales partner and advisor to our Go-to-Market (GTM) team based in North America. 

You are motivated by working closely with Sales & Relationship Management teams to help drive revenue growth in support of the company’s business objectives. You are collaborative and enjoy building partnerships with teams across the organization in support of successful customer outcomes, product decisions and innovation, and the achievement of company growth goals.

What You Will Do

• Support pre-sales technical discovery and executive presentations in collaboration with the Sales team with a primary focus on the Lattice HRIS product suite.
• Deliver outcome-focused Lattice HRIS product demonstrations to prospects and customers throughout the sales cycle.  
• Serve as a technical advisor and subject matter expert in HRIS, payroll, and time tracking technology to support the Lattice sales team.
• Actively participate in the RFx process with the Sales team to ensure alignment of solution scope/fit for the customer.
• Solicit, capture, and track product feature requests from the field and collaborate with the Product team to align market feedback with future product innovation.
• Discover and document customers’ business requirements and technical environment in order to design a tailored solution plan and secure the technical win. This may include developing white papers, proposals, presentations, system architecture diagrams, and other assets as needed.
• Partner with customers’ technical teams to ensure that all requirements are met, both on a policy and technical front.
• Partner with the implementation team to support onboarding according to the customer’s tailored solution plan.
• Collaborate cross-functionally with marketing, GTM enablement, and post-sales teams to drive additional initiatives as required.

What You Will Bring to the Table

We encourage you to apply, even if you don’t meet all of the criteria we’ve listed here. 

• 2+ years of progressive customer-facing experience in a SaaS environment, including sales, business development, customer success, implementation, technical …