Software Program Director/Consultant

Who We AreInsurity’s vision is all about empowerment.  Empowering insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical software.  It’s also about empowering our team members through tools, training, teamwork, and professional development opportunities. To talk the talk, we must walk the walk.  We are the largest cloud-based insurance software provider for the Property & Casualty market. In 2021, we were trusted by 15 of the top 25 P&C carriers – now, in 2024, we are trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA market. That’s proof we walk the walk.  While our product suites are some of the most compelling in the industry, it’s our team members who deliver the exceptional value and unrivaled industry expertise our customers appreciate from us.  Our team tells us over and over; working at Insurity offers you the opportunity to collaborate with and learn from some of the most creative and knowledgeable minds in insurance technology.  You’ll feel welcomed even before you start your first day with us through our award-winning onboarding program. Take the first step to joining our team by applying today and we look forward to seeing #UatInsurity. Insurity’s Next Software Program Director/Consultant A Strategic Program Executive is a professional who oversees and manages key client programs, aligning them with the overall strategic goals of both the client and the company, by developing comprehensive plans, coordinating cross-functional teams, and ensuring successful execution while maintaining a strong client relationship and identifying potential growth opportunities within the account.   What Our Software Program Director/Consultant Will Do Client and Partner Relationship Management: 

• Cultivate and maintain strong, trust-based relationships with key customers, partners, and stakeholders.
• Act as the primary point of contact for strategic accounts and partners, addressing their needs, concerns, and opportunities.
• Ensure client satisfaction by proactively managing expectations, troubleshooting issues, and offering solutions to meet business objectives.

Strategic Planning and Account Development: 

• Develop and execute strategic account plans that align with customer’s business goals and objectives.
• Identify new business opportunities and areas for collaboration within existing accounts.
• Work cross-functionally with sales, professional services, product, and other teams to drive customer success and achieve revenue targets.

 Business Growth and Expansion:

• Leverage industry insights to identify trends and opportunities for business growth.
• Act as a consultant to customers, advising on best practices and strategies to optimize their experience and achieve desired outcomes.

Performance Monitoring and Reporting: 

• Track and report on account performance, ensuring KPIs and SLAs are met or exceeded.
• Provide regular updates to leadership on account status, challenges, and opportunities.
• Analyze client data and feedback to inform decision-making and improve service delivery.

Collaboration and Communication: 

• Serve as a liaison between clients and internal teams, ensuring smooth communication and resolution of issues.
• Lead or participate in client meetings, presentations, and reviews to ensure alignment with business objectives.

Market Research and Competitive Analysis: 

• Stay current with industry trends, competitor activities, and market conditions to proactively address client needs and identify opportunities.
• Provide actionable feedback to internal teams based on market insights and client feedback.

 Who We’re Looking For

• Deep understanding of the P&C Intermediary and/or Excess & Surplus market
• 7-10 years of experience in relationship management, account management, business development, or a similar role.
• Proven track record of managing and growing strategic relationships with key customers or partners.
• Strong business acumen with the ability to understand clients' needs and align them with organizational solutions.
• Excellent communication, negotiation, and presentation skills.
• Ability to think strategically, solve complex problems, and manage multiple priorities simultaneously.
• Ability to work collaboratively in a cross-functional team environment.
• Exceptional organizational and time-management skills.

Where: This role can be performed based in a Chicago, IL office with flexibility to work from home.What’s In It For U

• Flex First Workforce: Do your work best from home or from one of our office locations; it’s your choice.
• Generous Time Off: Our leadership believes in taking the time you need when you need it through our Open PTO Policy.
• Day One Health Benefits + Employer-Matched Retirement Savings: You might think these are table stakes, but we know these matter to you.
• More Than Just Core Values: Our values are fundamental in how we attract, train, and retain top talent.
• Award-Winning Onboarding Program: We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year.
• Real Career Growth Opportunities: We love to promote from within with over 20% of our open roles filled through internal applicants on average.
• Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally.
• Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program.
• Continuous Learning Opportunities: Own your development with your own LinkedIn Learning and Kaplan licenses.
• Discounted University Tuition: Employees and their families can start or continue their university career with less out-of-pocket investment through our partnerships with the University of Arizona Global Campus.
• Employee Referral Bonus: Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a cash bonus.

 We have five Core Values at Insurity; one of which is to Act with Integrity.  Providing pay transparency helps you make the best decision for you.  We continuously analyze and update our salary ranges for our roles according to market trends to not only ensure our employees are paid fairly, but also help close gender, race, and disability wage gaps.  Along with the benefits listed above, the salary range for this role is $120,000 - $215,000, commensurate with experience. Insurity is proud to be an Equal Opportunity EmployerWe are dedicated to creating an exceptional work environment for all our employees by extending a culture of diversity, equity, inclusion, and belonging into the very fabric of our organization.  We embrace differences and diversity of identity, experience, and thought, and actively strive for inclusive behaviors across our company. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.  Please contact us to request accommodation. Thank you for your interest in Insurity!  Please understand that due to the volume of applicants we receive, only selected candidates will be contacted. #LI-Remote Apply