SMB, Sales Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description We are looking for an enthusiastic and strategic Manager to lead our Small and Medium Business team within the Midmarket organization. Your mission is to guide a team of junior sales representatives to surpass sales targets and drive revenue growth. You will create and implement effective sales strategies, mentor your team, and nurture a high-performance sales culture. This role requires close collaboration with marketing, operations, and other departments to ensure our sales objectives align with our overall business goals. Key Responsibilities: Lead and manage a team of junior sales representatives to meet sales targets. Develop and execute effective sales strategies. Provide coaching and mentorship to foster a high-performance sales culture. Collaborate with marketing and operations to synchronize sales goals with business objectives. Conduct monthly and quarterly sales training and coaching sessions. Promote and drive the adoption of key sales initiatives and company priorities. Analyze sales data to uncover trends, opportunities, and areas for improvement. Sales Operations and Performance: Analyze sales data and performance metrics to identify trends and areas for improvement. Prepare regular sales reports and presentations for senior management. Provide insights and recommendations based on data analysis to support informed decision-making. Ensure accurate and timely sales forecasting, reporting, and pipeline management. Identify and implement process improvements to boost sales performance and customer satisfaction. Leadership Experience: Lead and motivate your team, offering guidance, support, and mentorship. Foster a positive and collaborative team environment with a customer-centric focus. Provide data-driven insights and recommendations to drive decision-making. Stay informed about industry trends, best practices, and emerging technologies. Qualifications and Skills: 8+ years of proven success in sales, particularly in software, SaaS, or CCaaS. 1-3 years of experience leading and managing teams; formal management experience is a plus. Familiarity with MEDDPICC or similar sales methodologies is advantageous. Strong abilities in mentoring, developing, and coaching sales representatives. Analytical and data-driven approach, using various data sources for decision-making. Experience in driving sales growth and securing new business. Bachelor’s degree or equivalent experience; an MBA is a plus. Willingness to travel 30-40%.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.