Services Engagement Director

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Services Engagement Director will provide leadership in identifying strategic business opportunities for the Professional Services organization to generate revenue and achieve sales objectives. This position requires a person with the ability to recognize opportunities, along with technical services sales experience to successfully negotiate and close deals.

This position will align with Account Executives, Sales leadership, and Customer Success Managers as a member of the Genesys pursuit and expansion teams in the Mid-Market Commercial space.   The SED will generate, deliver, and process Professional Services Statements of Work related to implementations of the Genesys Cloud product.

The role will have quarterly financial targets (bookings and project profitability) that must be met for the organization to attain projected revenue and build consulting services backlog.

What you'll be doing

• Participate in the pre-sales process to fully understand the client and their needs, tasks, and gathering requirements

• Assist the sales teams with project scoping exercises and preparing statements of work to be delivered by the Genesys Pointillist Professional Services Team.

• Pursue Professional Services sales leads and prospective clients.

• Align with the Delivery Manager on Forecast and Pipeline and provide dashboards.

• Create and Deliver Professional Services Statements of Work that align to customer deployment objectives.

• Network and develop strong business relationships. Contribute to strategic and tactical planning for the professional services growth.

• Build client relationships, delivering presentations and proposals.

• Maintain extensive knowledge of current produce and market conditions in addition to customer buying strategies to negotiate and close business deals

• Generate pipeline of services orders to attain financial objectives and build backlog.

• Work closely with Professional Services Technical Delivery Leads to enhance service offerings and provide customers value for PS Delivery.

What you'll bring to the role

• Bachelor's degree in Business or related field

• 8+ years in a business setting with at least three years of experience in a customer-facing sales business solutions, digital solutions, and/or telecommunications environment

• Ability to work effectively both individually and with a team

• Ability to travel 50-60% of the time.

• Strong leadership, interpersonal and presentation skills with excellent written and verbal communication skills

• Proven success in sales — lead generation, acquisitions, and relationship management.

Preferred Qualifications:

• Salesforce experience

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.