Senior Customer Success Manager

Docker is a remote first company with employees across Europe, APAC and the Americas that simplifies the lives of developers who are making world-changing apps. We raised our Series C funding in March 2022 for $105M at a $2.1B valuation. We continued to see exponential revenue growth last year. Join us for a whale of a ride!

At Docker, we help developers bring their ideas to life and support millions of software developers worldwide. Docker is growing at an exceptional rate to support the growth in software applications worldwide and investing in our customer success team.

We are seeking a technically proficient Senior Customer Success Manager to join our team. The Senior CSM will act as a strategic partner, guiding clients through the technical onboarding process, ensuring seamless adoption of Docker’s suite of business subscription features, and serving as a project manager for key technical initiatives. You’ll work closely with development, product, and engineering teams to drive adoption, deliver value, and support the customer’s technical journey from day one.

Docker is a remote-first company with employees across Asia, Europe and the Americas. This means we value transparency and asynchronous communication, but we also understand that meeting in person is important.  

What You Will Be Doing

• Technical Onboarding & Adoption: Lead the end-to-end technical onboarding process for new business subscription customers, ensuring their environments are properly configured for Docker’s platform and products.

• Strategic Account Management: Set the overall technical strategy for your client base, maintaining active engagement with senior stakeholders and managing Docker executive relationships with clients.

• Guiding Product Adoption: Work with customers to ensure successful integration of Docker features into their development workflows. Analyze customer usage patterns, provide guidance on feature utilization, and facilitate smooth technical transitions to Docker’s new features and updates.

• Cross-Functional Collaboration: Act as a technical liaison between customers and internal teams, including product development, support, and engineering. Coordinate with technical specialists on complex customer needs.

• Project Management for Technical Integrations: Oversee and guide technical projects from inception to completion, ensuring timely delivery and integration of Docker solutions into customer environments. Track milestones and ensure customers are aligned with best practices.

• Customer Education & Enablement: Provide technical training and education to customers on Docker’s business subscription services, helping customers build long-term value through deep product knowledge. Educate clients about Docker’s product roadmap, feature rollouts, and technical updates.

• Escalation Management: Act …