Senior Customer Success Manager

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

About the role:

Bloomreach is looking for a Senior Customer Success Manager (CSM) to serve as a key advocate for our customers and a strategic partner in ensuring their success with our platform. As a CSM, you will play a vital role in building strong, long-term relationships with customers, focusing on retention, customer satisfaction, and identifying opportunities to expand our partnerships for mutual growth. 

This role will focus on two key Bloomreach solutions: Search & Merchandising (Discovery) and Personalization & CDP (Engagement), playing a pivotal role in helping our customers drive more personalized experiences, streamline search functionality, and leverage their data to increase revenue impact. You will collaborate closely with both customer leadership and delivery teams to drive continuous testing and help customers maximize the revenue impact of the Bloomreach platform, helping them unlock full value and drive measurable business results.

The Senior CSM will collaborate closely with various internal teams, including Account Management, Product, Technical Services, Business Services, and Support, to deliver tailored, innovative solutions that address customer needs. You’ll be managing a diverse portfolio of customers from different industries such as retail, hospitality, subscription, and finance, with varying account sizes and ARR value. This is a highly collaborative role that requires a customer-first mindset, strong problem-solving abilities, and the ability to think strategically to identify growth opportunities while ensuring customer satisfaction.

What you'll do: 

• Act as the customer …