Senior Account Manager - Mid-Market - US

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Mid-Market Account Manager (MMAM), joining our Sales team.

What you bring

• Proven success in building key customer relationships, including key decision makers and champions to drive successful client outcomes, grow accounts, and drive revenue outcomes
• Demonstrated strong ability and track record in growing existing accounts, driving net new expansion bookings within customer accounts, and identifying upselling/cross-selling opportunities within mid-market or enterprise accounts
• Aptitude and eagerness to form deep senior-level relationships across customer organizations.
• Maintain consistent communication with key customer contacts and advocates on their needs, as well as eliciting feedback on our products and services on how we can improve and support them further.
• Able to create, execute, and adapt proactive client strategies to achieve goals.
• Ability to confidently develop pipeline, forecast outcomes, and provide accurate reporting data.
• Strong knowledge of sales processes.
• Strong background in Account Management is preferable, or related SaaS or platform sales experience.
• Excellent verbal and written communication skills.
• Business fluency in English is essential.
• It's not required to have experience working remotely, but considered a plus.

Key Responsibilities 

• Build and maintain strong relationship with key decision makers and champions to be able to drive sales
• Remain in frequent contact with the customers and build strategic and partnership-based customer relationships.
• Build understanding of clients business and become a strategic partner
• Identify new expansion, upsell, and cross-sell business opportunities and push through the sales motion and cycle.
• Meet and exceed sales quota based on role level and manage the entire sales cycle.
• Present to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions.
• Own the customer relationship and complete the cycle from sale to business completion.
• Generate customer retention initiatives and participate in key strategic events to nurture customer relationships.
• Work with other cross-functional teams to ensure customer success.

Practicals

• You'll report to: Sales Manager, Account Management
• Team: Sales
• Location: AMER
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $88,000 USD to $190,00 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

Application process

1. Interview with recruiter
2. Interview with future manager
3. Role Play with manager and team members 
4. Interview with VP of Sales 
5. Prior employment verification check 

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• unlimited personal time off (minimum 4 weeks)
• quarterly company-wide day off for self care
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

Apply