Senior Account Executive, Technology

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

This job description is a template for job requisitions please make sure to update according to the position you are hiring for

Job Title: Sr. Account Executive
Department & Team: Southwest Enterprise
Reports to: Jon Fisher
Location: Greater Phoenix Area

Job Description:

Job Description:

The Senior Account Executive’s main goal is to achieve an annual sales target by converting as many opportunities into won business as possible.

Responsibilities will include:

• Develop and run an analytical account development strategy to identify opportunities to increase Genesys footprint across your install base accounts while also identifying new logos for our Genesys Cloud platform
• Effectively communicate Genesys strategic vision and unique capabilities to customers, connecting them to the customers business, and sharing a compelling plan on how Genesys can help solve the customer's business challenges
• You will strategize, mobilize and lead an extended team of Pre Sales Engineers, Field Marketing, Professional Services, Product Management, Customer Success Managers, etc. to ensure customer satisfaction and to identify additional revenue opportunities
• Responsible for elevating Genesys to a more strategic position by developing client-valued solutions with supporting ROI models to support your customers purchase
• You will do all of this while maintaining a pipeline that is 3x your quota that ensures your success.  With personal impact and gravitas, you will be comfortable as a trusted advisor for our C-suite customers and executive stakeholders
• Grow & expand your existing customer's footprint

What we look for and expect from the right individual is:

• Strong business acumen and a successful track record as an enterprise sales professional
• A successful track record of introducing complex software solutions across multiple industries
• Jointly developing account and opportunity plans in a motivated team as a Senior Account Executive
• Identifying customer/project demands and mapping to the Genesys portfolio
• Being a team player and a leader of virtual teams, able to orchestrate and win complex sales cycles
• Taking revenue responsibility and carrying of a sales quota
• Establishing a reliable network between partners, transformational partners, independent consultants, and technology partners of Genesys to raise the ability to execute and to position Genesys in top management decided projects
• Reviewing accounts/projects and establishing a framework to create the right strategy to maximize the value of deals and win deals.

Required qualifications:

• Bachelor’s degree in Economics, Business Administration or similar education
• 10+ years professional and verticalized experience with demonstratable success in verticalized sales, preferably with strong CCaaS, or SaaS background
• Maximum demands on the quality of your work as well as a high degree of sales and customer orientation
• Committed, proactive, team-oriented, and stress-tested
• Self-assured appearance and excellence presentation skills – especially suited for senior/top management level.
• Fluent in English
• Strong success and problem-solving orientation
• Willingness to travel frequently and as required

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.