Senior Account Executive, State and Local Government

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Would you like to own driving the revenue for a leader in Contact Center as a Service (CCaaS) with some of the largest Local Government agencies and Utilites? Would you like to be part of a team focused on increasing awareness and the adoption of CCaaS?  Do you have the business acumen, relationships, government sales experience and the technical background necessary to help further establish Genesys as the leading Software as a Service platform? Genesys is expanding in the U.S. Public Sector market, and this group within Genesys offers a creative, fast paced, entrepreneurial work environment where you’ll be at the center of Genesys’ innovation.

As a Genesys Senior Account Executive, you’ll have the opportunity to help drive the adoption and growth of emerging cloud technologies that allow governments to more effectively and economically communicate with constituents and employees.  More importantly, you'll help government customers transform IT infrastructure and significantly improve the employee and citizen experiences.  Your responsibilities will include developing and managing a growing customer base in Texas. You will deepen business and technical relationships with the State and help them launch new citizen facing services by working with them to define, identify and pursue key opportunities. This includes determining the most effective go-to-market strategies and collaborating with Genesys’ Solution Consultants, Channel Partners, Product Management and Executive leadership.

In this role, you will: - Drive revenue and market share in a defined geographic region.

• Serve as a key member of the Genesys Public Sector team, helping to advance our market and technical strategy.

• Articulate and implement strategic territory and account plans aligned to Genesys’ strategic direction.

• Understand the technical considerations, certifications, and procurement processes specific to the public sector.

• Identify specific prospects/partners/channels to approach while communicating a relevant value proposition for you customer.

• Work closely with customers to ensure that they understand relevant CCaaS use cases, are successful using Genesys services, and can build the technical resources required to fully embrace cloud services.

• Understand the technical requirements of your customers and work closely with their IT development team(s) to guide the direction of our product offerings for developers.

• Collaborate with Genesys’ Legal and finance team and others to manage complex contract negotiations.

• Maintain an accurate and robust pipeline of $5M+ and accurately forecast your business using MEDPICC and CVI sales methodology.  

• Develop and manage the sales pipeline by engaging with prospects, partners, and key customers.

• Prepare and deliver business reviews to the senior management team regarding quarterly and yearly strategies that align with revenue growth expectations.

• Accelerate customer adoption and ensure customer satisfaction.

• Ability to spend significant time in Sacramento is required.

• Understanding and ability to leverage and manage consultants and lobbyists.

• Knowledge of Federal Government security frameworks and how they impact State agencies such as FedRAMP, IRS Pub1075, CMS MARS-E, SSA-TSSR, and NIST 800-53.

Qualifications

• Must have experience selling to a variety of state executive agencies (including health care and human services, unemployment compensation, transportation, and revenue) and the judiciary.

• 8+ years of enterprise sales and/or business development experience with a focus on state and local government customers.

• BA/BS degree or equivalent experience

• Live in Texas, preferably Austin, Houston, or Dallas

• Technical background in contact center technologies, DBaaS, SaaS, IaaS, PaaS, software applications, networking, data analytical tools, web application development, cybersecurity, etc., preferred

• Demonstrated history of consistently exceeding sales quota

• Experience selling to a variety of state executive agencies (including health care and human services, unemployment compensation, transportation, and revenue) and the judiciary., preferred.

About The Team

The Genesys State Government team are experienced sales professionals with a passion for serving the mission of government while having fun and making history. We obsess about our customers' success and view their long-term goals to improve the effectiveness of government as the sole purpose of our organization.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.