Partner Strategy Director

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

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Job Description
Job Title: Partner Strategy Director
Department & Team: Partner Strategy & Programs
Reports to: Kyle Kuntz
Location: Remote

Summary:

The Partner Strategy Director at Genesys is a pivotal role responsible for defining and executing the overall strategy for our partner ecosystem. This role involves developing strategic initiatives to optimize partner engagement, drive growth, and expand market presence through our network of technology partners, resellers, system integrators, and other strategic alliances. The successful candidate will work closely with Sales & Sales Leadership, Revenue Operations, Marketing, Product, Professional Services, and Customer Success teams to align partner strategies with Genesys’ business goals, ensuring long-term success for both Genesys and our partners.

Key Responsibilities:

As the Partner Strategy Director, you will:

• Conduct strategic planning and development by:

  • Helping to define and execute our global partner strategy that aligns with Genesys’ goals, with a focus on how we unlock the power of our Strategic Technology Partnerships and Global Systems Integrator relationships.

  • Working with partner relationship managers, develop and implement joint business plans with partners to drive pipeline growth, capture revenue, and create unique value propositions.

• Continually monitor and optimize our Partner Ecosystem mix by:

  • Partnering with Revenue Operations colleagues and Strategic Finance to measure performance and forecast shifts in the ecosystem mix.

  • Identifying industry trends and understanding our partners’ objectives and challenges.

  • Developing strategies, GTM models, and incentives that drive our ideal mix in the short and long-term.

• Designing and launching partner incentives that:

  • Motivate strategic partners to lead with Genesys,

  • Minimize competitive threats,

  • And create demand in strategic markets, industries, and sales motions.

• Create and execute enablement strategies that:

  • Ensure partners are equipped with the knowledge, tools, and resources to drive Genesys solutions in the market.

  • And solidify Genesys as the sole leader in AI-powered Experience Orchestration in the SaaS industry.

• Serving as a thought leadership advocate by:

  • Proactively engaging with Genesys colleagues, partners, and influencers in direct discussion, at industry-relevant events, and in regular outreach engagements to learn best practices,

  • Hosting opportunities for other Genesys team members to learn about our strategy,

  • Ensuring our sales teams understand our strategy and can deploy it effectively,

  • Understanding regional intricacies regarding partner strategies and requirements.

Minimum Requirements:

• Bachelor’s degree in Business, Marketing, or a related field; MBA or equivalent experience preferred.

• 10+ years of experience in partner strategy, business development, or alliances within the SaaS or technology industry.

• Experience developing and nurturing relationships with large, global partners including Global Service Integrators and Strategic technology Partners.

• Proven track record of developing and executing successful partner strategies that drive business growth and market expansion.

• Strong understanding of SaaS business models, cloud technologies, and the partner ecosystem, including resellers, system integrators, and technology alliances.

• Excellent relationship management, negotiation, and communication skills with the ability to influence at all organizational levels.

• Strong analytical and strategic thinking skills with the ability to use data-driven insights to guide decision-making.

Desirable Skills:

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.