National Account Manager

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

As a National Account Manager (NAM) in Xfinity Communities, you'll drive strategic partnerships with key real estate developers and property ownership firms, cultivating relationships that fuel revenue growth and expand our subscriber base. Your expertise will directly shape growth in the multi-dwelling unit (“MDU”) segment while ensuring key customers receive an outstanding customer experience and long-term access to our suite of Xfinity services. The NAM provides account management to some of the largest national owners in our footprint, working with decision makers across the country to drive new business and renewal sales at the portfolio level, while advancing new product initiatives with our clientele.

Job Description

Core Responsibilities

• Orchestrate complex service agreement negotiations and renewals, securing favorable terms and driving revenue growth, while proactively identifying and closing new construction opportunities to expand market presence
• Provide overall account management on named client portfolios leveraging the full scope of available resources, personnel and sales tools
• Collaborating with cross-functional teams such as technical operations, sales, product and legal teams to ensure the highest level of customer care and seamless execution of growth strategies
• Protecting and growing multi-site, large scale property portfolio relationships
• Growing bulk and strategic products that increase revenues and subscriber base
• Secure and manage critical 'Right of Entry' and easement agreements with developers and builders, ensuring seamless service deployment and long-term partnerships
• Leveraging market trends and competitive insights to identify opportunities for business expansion, while building and maintaining a targeted sales approach by conducting in-depth research and analysis of national account portfolios.
• Manage outreach initiatives including presentations, meetings, and social activities with builders, developers, and the general community, and representing the company at customer meetings and industry trade shows
• Monitoring and reporting on key performance metrics to track account performance
• Demonstrated ability to consistently exceed multi-million dollar revenue quotas, driving significant growth in market share
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Preferred Qualifications:

• Bachelor’s Degree in Business or Marketing or equivalent
• 7+ years related experience
• At least 2-3 years of experience in the telecom industry with a focus on multi dwelling units.
• Must have proven track record of success managing large accounts and portfolio experience, with the ability to uncover revenue opportunity within the portfolio.
• Demonstrated ability to consistently exceed multimillion dollar quotas
• Travel up to 20%
• Possess excellent analytical skills for market trend analysis and data-driven decision-making
• Have excellent communication and relationship-building skills
• Be knowledgeable about the residential multifamily market and industry trends
• Deep understanding of Xfinity's suite of MDU solutions, including bulk video, high-speed internet, and complimentary advanced product solutions
• Be results-oriented with a focus on driving residential sales growth

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Sales, Sales Management, Sales Objectives

Compensation

National Pay Range: $85,480.20 USD-$222,604.69 USD

Targeted Commission: $20,475.00

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment. Apply