Manager, Solutions Engineering, Commercial (Remote, USA)

Description of Duties

As a Sr Manager of Commercial Solutions Engineering for the Americas region at Grafana Labs, you will be responsible for all aspects of building and managing a team of high-performing Solution Engineers. You will oversee the regional GTM execution with your sales leader counterparts, adopting existing GTM strategies and developing new ones as needed. You’ll work with your Customer Experience counterparts to ensure that your customers are successful after the sale, in their adoption and roll-out of Grafana products through professional services, support, training, and customer success. You’ll work with marketing to drive community and adoption programs in the region designed to broaden the adoption of both OSS and commercial versions of our products. You’ll also work closely with Product Management and Engineering to ensure that we are constantly delivering value to our customers by influencing the roadmap, based on feedback from the field, as well as leveraging your own experience in the Monitoring and Observability space. All of this will be required for you to hit and then exceed your region's revenue targets and ultimately, our company's goals. Your impact will be felt globally when the job is done well.  

Key Responsibilities:

• Attract, recruit, ramp, and mentor a team of great Presales SE’s from diverse backgrounds and experiences.  
• Get the best out of your team with a servant-based leadership approach. Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team. Mentoring and career development will be critical to your team's success over the long term  
• Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region.  
• Partner with the Americas Commercial Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base.
• Work very closely with multiple Regional Directors across all of the Americas to drive continued success in the Commercial segment.
• Executive sponsorship of key accounts in the region will be key to your success. The right candidate will be a thought leader to customers and internally within Grafana Labs. 
• Understanding your key customers’ strategies for adoption of Grafana technologies and developing programs and collateral to enable them to be successful.  
• Ensure that your customers’ requirements are being met with our product through …