Manager of Client Management - United States - Virtual Location

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

The role will specifically focus on selling consulting and strategic travel management solutions and engagements. Leading innovative account management strategies, and is focused on increasing profitability and deepening client relationships within a portfolio of Global Business Travel Middle Market accounts. The role is to grow and increase the non-transactional revenue of the client’s portfolio, through a combination of skills:

What You’ll Do

• Growing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to contribute and expand Amex GBT web of influence.

• Leading sales efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving non-transaction, premium revenue.

• Developing an in-depth understanding of key business drivers, organizational culture and the competitive position of clients.

• Strategic Account Managers must be able to ‘get under the skin’ of the individual clients they work with and understand their individual needs, motivations and ‘hot buttons’, in order to develop truly customer focused solutions.

• Researching the marketplace and competitor products and services to highlight the value that distinguishes GBT products, and specifically uses MI, benchmarking, and technology as critical value drivers.

• Creating creative pricing strategies, and contributing to ongoing client P&L management.

• Leading business planning, C-Level executive reviews, quarterly and annual reviews, and business negotiations on rebids for strategic accounts.

• Enhancing the Amex GBT value proposition through policy consultation, researching white …