Manager, Integration Services

Job Description

We’re looking for a Manager, Integration Services to drive, scale, and inspire a team of talented individuals focused on implementing integrations for our Project Financials customers. Procore’s Integrations team is instrumental to long-term profitability and encompasses on-boarding, training, services and product adoption. 

As our Manager, Integration Services you’ll evolve our current processes to help us scale at hyper-growth. You’ll own the overall success of a team of integration specialists overseeing the implementation of integrations with customers’ financial systems. This includes planning, executing and staffing to assure an outstanding client experience.

This role can be based remotely from a US location or in our Carpinteria, CA, Tampa, FL, or Austin, TX office.

What you’ll do:

• Provide oversight on active projects to ensure successful integration implementations.
• Create efficiencies in processes and procedures, continually seeking ways to promote product adoption and efficient integration implementations.
• Manage integration implementation activities; track and measure KPIs, project milestones, onboarding tasks, and advocate for Procore clients.
• Measure the effectiveness of the integration implementation team; refine operational metrics for the team, create reporting and review cadences, provide status updates to the executive team.
• Guide team in effective client issues resolution, and handle any escalations.
• Work with our Product team to enhance our offering and correct issues with existing offerings.
• Develop employees, retain talent and define career paths; lead team with Procore’s values of Openness, Optimism, and Ownership.
• Collaborate with Sales, driving integration discussions during the sales process.
• Connect with clients and prospects in order to deliver the value of our integration services .
• 10% travel to offices, client sites, and more.

What we're looking for: 

• Bachelor’s degree or equivalent in Business or a related field is preferred.
• 5+ years previous customer implementation services experience with SaaS software platforms including onboarding, training, project management, client relationships
• 2+  years of management/leadership experience.
• Excellent communication and presentation skills with the ability to communicate project status, risks, and progress to enterprise leaders and C-Level executives.
• Experience delivering integration services in collaboration with Customer Success, Sales and Product teams.
• Deep understanding of value drivers in both recurring revenue business models and professional services models.
• Customer-oriented with a history in managing customer expectations and negotiating appropriate resolutions to issues.
• Enthusiastic and creative leader with the ability to inspire and motivate others.
• Ability to influence through persuasion, negotiation, and consensus-building.
• Strong analytical and problem-solving skills with a process-oriented mindset.
• Demonstrated desire for continuous learning and improvement and passion for revenue growth.
• Experience related to integrating systems with construction or financial platforms.
• Deep understanding with ERP, Financial, Construction, Customer Relationship Management, Project Management or Professional Services Automation software solutions preferred.

Additional Information

Base Pay Range $95,960 - $131,945. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.