Manager, GTM Operations and Analytics

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.  

Overview:

LivePerson is seeking a highly analytical and strategic  Manager, GTM Operations and Analytics to play a pivotal role in enabling our Go-To-Market (GTM) organization. Reporting to the Vice President of GTM Strategy, Strategic Operations, and Sales Acceleration, this individual will own revenue insights and forecasting, drive pipeline and forecast accuracy, and deliver actionable metrics that empower sales leaders and stakeholders. This role requires a strong background in business intelligence, advanced analytics expertise, and proficiency in Power BI.

You will: 

Revenue Insights and Forecasting:

• Develop and maintain revenue forecasting models to ensure accuracy and alignment with business objectives.
• Manage the sales forecasting process, and ensure a high degree of forecast accuracy
• Conduct detailed pipeline health analyses and deliver insights on risks, opportunities, and revenue trends.

Pipeline Metrics and Analytics:

• Manage pipeline metrics and reporting frameworks to monitor sales performance.
• Support the cadence for pipeline reviews, ensuring data-driven decision-making.

KPI and Dashboard Ownership:

• Establish dashboards to track GTM KPIs to measure performance across sales, customer success, and operations.
• Design and maintain dashboards, leaderboards, and reporting tools in Power BI to enable real-time visibility for stakeholders.

Data-Driven Decision Making:

• Provide actionable recommendations to sales leadership based on data analysis, insights and trends.
• Partner with cross-functional teams to align reporting and metrics with corporate goals and strategy.

Forecast and Process Accuracy:

• Collaborate with sales leaders to ensure forecast accuracy and consistency across geographies and segments.
• Drive improvements to forecasting processes and tools to increase predictability.

Cross-Functional Collaboration:

• Work closely with Revenue Operations, Marketing, and Finance to align reporting and insights across functions.
• Support key strategic initiatives by providing data-driven insights and recommendations.

You have:

• Minimum of 7 years in business intelligence, analytics, or revenue operations, with a proven track record of delivering insights that drive business outcomes.
• Prior experience working in a GTM or revenue operations team within a technology company.
• Familiarity with SaaS metrics and recurring revenue models.
• Experience with MEDDPICC sales methodologies or similar framework
• Strong understanding of sales methodologies, especially MEDDPICC, and experience embedding these frameworks into sales processes.
• Proven track record of managing customer engagement models and sales enablement programs that drive tangible business outcomes.
• Experience supporting sales development, account discovery, and field marketing alignment, with a focus on prospecting and pipeline development.
• Excellent project management skills, with the ability to lead cross-functional initiatives and manage multiple stakeholders.
• Experience managing teams, especially in a sales support or enablement function.
• Strong communication and presentation skills, with the ability to engage senior leadership and clients.
• High degree of business acumen and a strong focus on customer value.
• Education: Bachelor’s degree in Business, Finance, Data Analytics, or a related field. A Master’s degree is a plus.

     Technical Skills:

• Advanced expertise in Power BI, including dashboard creation, data visualization, and complex modeling.
• Proficiency in SQL, Excel, and other data analysis tools.
• Strong understanding of CRM platforms (e.g., Salesforce) and their integration with BI tools.
• Analytical Skills: Exceptional ability to analyze complex data sets, identify trends, and present actionable insights to executive stakeholders.
• Business Acumen: Strong understanding of sales processes, pipeline management, and GTM strategies.
• Communication Skills: Excellent verbal and written communication skills, with the ability to translate data into compelling narratives for senior leaders.
• Collaboration: Proven ability to work cross-functionally in a fast-paced, dynamic environment.

Benefits: 

The salary range for this role will be between $108,000 to $142,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement and access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
• #LI-Remote

Why you’ll love working here: 

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com