Manager - 3PL Account Management

What Account Management - Distribution contributes to Cardinal Health

Direct Sales is responsible for driving sales and services to new and/or existing customers through face-to-face or telephone contact to meet individual and organizational sales objectives.

Account Management - Distribution is responsible for managing the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and Cardinal Health. Responsible for long-term relationship building between the customer, Cardinal Health, and other professional organizations (Group Purchasing Organizations, etc). The complexity of the solution, product, or services offered is variable and can range from simple to moderately complex selling. Sells products and services that help facilitate patient care predominately through optimizing the supply chain and the selection and management of the products within.

Responsibilities:

• Team Management:
  • Lead, mentor, and develop a team of Consultants responsible for managing 3PL customer relationships.
  • Set clear goals and objectives for the team, monitor performance, and provide regular feedback.
  • Identify training needs and implement development plans to enhance team skills.
  • Foster a collaborative and supportive team environment.
• Customer Relationship Management:
  • Oversee the onboarding process for new 3PL customers, ensuring a smooth transition.
  • Develop and implement strategies to build strong and lasting relationships with existing 3PL customers.
  • Proactively identify and address customer needs and concerns, ensuring high levels of satisfaction.
  • Manage escalated customer issues and work collaboratively with internal teams to find solutions.
• Contract Management:
  • Lead the team in identifying and responding to RFPs from potential 3PL customers.
  • Develop and negotiate new agreements with 3PL customers, ensuring compliance with company policies and legal requirements.
  • Monitor contract performance and identify opportunities for improvement.
• Performance Tracking and Reporting:
  • Develop and implement key performance indicators (KPIs) to track team and customer performance.
  • Prepare regular reports on customer satisfaction, contract performance, and team progress.
  • Analyze data and identify trends to inform strategic decision-making.
• Continuous Improvement:
  • Stay up-to-date on industry trends and best practices in account management.
  • Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.
  • Collaborate with other departments to ensure seamless customer experience.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field preferred
• 8+ years of experience, preferred
• Preferred Certifications: Lean Six Sigma Black/Green Belt, PMP, Etc.
• Proven experience leading and managing a team of account managers.
• Strong understanding of contract negotiation and management principles.
• Excellent communication, interpersonal, and presentation skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Travel Expectations: 10-15%

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gains consensus from various parties involved

Anticipated salary range: $103,500 - $147,900

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 5/7/25 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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