Global Program Manager - Quality

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva is looking for an experienced program leader to manage Vault Quality implementation programs at Veeva’s largest customers globally. This role will guide the transformation of our customers’ Quality and Manufacturing technology landscape. You will work closely with Veeva’s Account Management Team and Professional Services to ensure delivery success across your Vault Quality program(s), continuous improvement of existing applications, and overall Customer Success for the programs. This is a remote, full-time permanent role with Veeva. It is customer-facing, and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

What You'll Do

• Design large implementation programs and oversee the execution of them
• Service Delivery accountability for one or more global Vault implementations in Quality at our strategic accounts
• Work with IT and business executives to define deployment, governance, and transformation roadmap
• Establish post-deployment application management
• Support implementation proposals and services contract negotiation
• Coordinate Customer Success Manager activities to drive product value and adoption
• Coordinate Product Management and Product Support activities

Requirements

• 8+ years in large-scale program management with software delivery in the Life Sciences or Healthcare sectors
• In-depth Pharmaceutical R&D knowledge in Quality and Manufacturing
• Track record of success leading diverse global teams to deliver large, complex GxP technology implementations to deliver measurable business results
• Experience in technology strategy and roadmap development for large pharma customers
• Proven executive communication skills
• Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level
• Skills in problem resolution, negotiation, dealing …