Global Program Manager - Quality
Massachusetts - Boston
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva is looking for an experienced program leader to manage Vault Quality implementation programs at Veeva’s largest customers globally. This role will guide the transformation of our customers’ Quality and Manufacturing technology landscape. You will work closely with Veeva’s Account Management Team and Professional Services to ensure delivery success across your Vault Quality program(s), continuous improvement of existing applications, and overall Customer Success for the programs. This is a remote, full-time permanent role with Veeva. It is customer-facing, and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.
What You'll Do
- Design large implementation programs and oversee the execution of them
- Service Delivery accountability for one or more global Vault implementations in Quality at our strategic accounts
- Work with IT and business executives to define deployment, governance, and transformation roadmap
- Establish post-deployment application management
- Support implementation proposals and services contract negotiation
- Coordinate Customer Success Manager activities to drive product value and adoption
- Coordinate Product Management and Product Support activities
Requirements
- 8+ years in large-scale program management with software delivery in the Life Sciences or Healthcare sectors
- In-depth Pharmaceutical R&D knowledge in Quality and Manufacturing
- Track record of success leading diverse global teams to deliver large, complex GxP technology implementations to deliver measurable business results
- Experience in technology strategy and roadmap development for large pharma customers
- Proven executive communication skills
- Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level
- Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
- Works well with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program high
- Based in North America with the ability to meet travel requirements
- Typical travel is 25% but may be up to 50% based on customer requirements
Nice to Have
- Veeva Vault implementation experience
- Software as a Service implementation experience in GxP space
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $100,000 - $200,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com. Apply
Job Profile
Must be in North America No work location requirement Travel required
Benefits/PerksBasic life insurance Charitable giving program Company paid holidays Dental Flexible PTO Growth potential Life Insurance Medical Medical, dental, vision, and basic life insurance Paid holidays PTO Remote-first company Retirement programs Vision Work From Home
Tasks- Coordinate customer success
- Design implementation programs
- Drive product value and adoption
- Negotiate contracts
- Oversee execution
- Service delivery accountability
Account management Cloud Communication Contract Negotiation Customer Success Customer Success Management Executive Communication GxP GxP Technology Implementation Implementation Proposals Influencing Without Authority Life sciences Manufacturing technology Negotiation Pharmaceutical R&D Problem Resolution Process Establishment Product Management Product Support Program Management Quality Management R SaaS Software delivery Team Leadership Veeva Vault
Experience8 years
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9