Field Service Engineer (Kansas City, MO)
United States of America : Remote
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
- This position is a remote position.
- Qualified candidates must currently live in the Kansas City, MO area.
- Travel up towards 50%.
What You’ll Work On
- Be the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer. The Ambassador operates as primary account management contact with customer account; with a focus to improve economic profitability, increase customer loyalty, secure retention, and drive value expansion.
- Act as trusted partner to existing customers.
- Build promoters and achieve targeted retention rate. Manage and drive development of accounts according to strategic account plan (value expansion; economic profitability).
- Deliver first line support and technical troubleshooting & elevate Level 2+ issues to service specialist to minimize overall cost to serve. Coordinate order; delivery; and billing
- Responsible for implementing and maintaining the effectiveness of the quality system.
RETENTION RATE:
- Ensure instrument analytical turnaround time (uptime/repair/maintenance)
- Conduct customer business review (KPI reviews)
- Manage customer relationship and thoroughly plan; prepare and follow up customer visits (pre-call plan; post-call notes)
- …
This job isn't fresh anymore!
Search Fresh JobsJob Profile
RestrictionsRemote Remote position Travel up to 50%
Benefits/PerksCareer development Education benefits Excellent retirement savings plan Freedom 2 Save student debt program Free medical coverage Free medical coverage for employees FreeU education benefit Great Place to Work Health and wellness benefits Recognized as a great place to work Retirement savings plan Retirement savings plan with high employer contribution Student debt program Tuition reimbursement
Tasks- Account management
- Business growth
- Contract Management
- Customer training
- Identify training needs
- Lifecycle management
- Manage customer accounts
- Manage inventory
- New product launches
- Order management
- Product promotion
- Promote products
- Provide technical support
- Service sales
- Technical troubleshooting
Account management Analytical Branded generic medicines Communication Compliance Contract management CRM Customer Relationship Customer Relationship Management Customer Support Customer Training Data analysis Diagnostics Documentation Education Engineering Field Service Finance Healthcare Installation Inventory control KPI Management Lifecycle Management Maintenance Management Marketing Medical Devices Medical science Menu expansion Negotiation Nutritionals Product Launches Product Promotion Promotion Prospecting Quality System Reimbursement Safety guidelines Sales Service Sales Technical Troubleshooting Training Troubleshooting Value Creation Value Expansion
Experience3 years
Education Timezones