Enterprise Customer Success Engineer, Federal

Company Description

Procore is a leading provider of construction management software. Our platform connects every project stakeholder to solutions we've built specifically for the construction industry—for the owner, the general contractor, and the specialty contractor. Procore’s mission is to connect everyone in construction on a global platform so that they can build safely, collaboratively, and efficiently.

Job Description

We’re looking for an Enterprise Customer Success Engineer to drive the success of Procore’s Federal customers. In this role, you’ll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore. Additionally, you will shape the future of the Federal customer business at Procore as one of the pioneers in this space. You will be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful Federal Customer Success Engineer, you’ll help organizations understand best practices around construction technology and solutions, and the many business benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative mindset and knowledge of the construction industry along with Procore’s software platforms to provide clients with important recommendations on how to maximize the value of their Procore technology, and what other products they can benefit from. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology. 

This role can be based remotely from a US location; ideally based in Washington D.C. We’re looking for candidates to join our team immediately!

What you’ll do:

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.

• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform

• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology

• Participate in product demonstrations and coordinate multiple technical resources, both internal and external

• Serve as a technical account manager by providing the highest level of responsiveness and customer service and to your clients, through clear and effective communication

• Foster a positive team culture by supporting and mentoring your fellow Procorians

• Collaborate with all levels of the Procore organization to …