Enterprise Client Executive (New York)

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

You will be responsible for driving new business pipeline that will see focused growth from both existing accounts and new markets and lines of business. You will cultivate customer relationships at all levels that strengthen, broaden and deepen LivePerson's reach and coverage as measured by increased profit, client satisfaction, and recognition from customers that LivePerson is a trusted strategic partner. You are located in New York, and have a network within the New York region. 

You will:

• Establish and drive a new business pipeline that will see focused growth predominantly from existing clients and entering into new markets and lines of business.
• Be responsible and accountable for managing the customer P&L's (within LivePerson) ensuring it consistently meets/exceeds LivePerson revenue and EBIT objectives. This includes driving continuous improvement efforts to ensure LivePerson is supporting the customers in the most efficient and cost-effective manner while ensuring contractual commitments and SLA's are met.
• Lead weekly business and strategy updates with his/her manager and team
• Maintain subject matter expertise on LivePerson technology, all supporting services, and best practices and communicate all offerings and product enhancements to customers
• Participate in strategic cross-functional innovation projects and operating plans to drive innovation, growth, and operational excellence across LivePerson and with the customers.
• Advocate industry and customer needs, feature requests, and goals within the LivePerson organization to support and enable the prioritization and timely investment in innovation that keeps Liveperson ahead of the market
• Own, manage and drive customer contracts, amendments, and contract renewals
• Help establish monitor, report, and analyze customer volumes, forecasts, and order …