Director, Strategic Customer Success

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Spring Health’s Strategic Customer Success team is responsible for the flawless implementation of our new customers, the support of roll-out, the driving of ongoing utilization and adoption and ultimately the management of renewals and additional revenue opportunities. 

Your mission as the Director of Strategic Customer Success will be to oversee the Customer facing team responsible for managing the ongoing relationships of Spring Health’s partners ranging across the top market segments (30k+ covered lives). You will work closely with the Senior Director of Strategic Customer Success to find continual improvements in the way Strategic Customer Success Managers (CSMs) proactively manage their customer portfolios leveraging data, tools and playbooks. You will ensure customers are raving fans of Spring and help the Strategic CSM team continue to grow and scale effectively and efficiently. This role also requires a strong focus on optimizing resources while maximizing outcomes to achieve organizational efficiency goals.

What you will do:

• Responsible for the execution and evolution of the high-level customer success strategy in collaboration with the Customer Success leadership team. Specifically focused on building and managing plans …