Director, Customer Support Systems

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

We are seeking a strategic and dynamic Director of Customer Support Systems to oversee the evolution and optimization of our customer-facing systems. Reporting directly to the VP of GTM Systems, this role will require a strong executive presence, advanced influencing and communication skills, and deep business acumen. The successful candidate will work closely with Customer Support, Customer Success and Partnerships organizations in Customer Outcomes and Business Technology teams to support post-sales customer journey.

This is a remote position open to candidates based in the United States.

In this role, you will:

• Strategic Leadership: Define and execute the overall strategy for Customer Support, Partnership systems, integration strategy for Customer Success Systems ensuring alignment with business goals and customer needs. Utilize deep business acumen to drive strategic initiatives. 
• Systems Optimization: Oversee the development, implementation, and continuous improvement of Customer Support and Partnership systems, leveraging advanced influencing & communication skills.
• Cross-Functional Collaboration: Partner closely with the Customer Support, Customer Success and Partnerships organizations in Customer Outcomes and Business Technology teams to ensure systems integration, seamless information flow, and alignment with the overall business strategy.
• Advanced Influencing & Communication: Utilize advanced influencing and communication skills to foster alignment across teams, drive change, and create a cohesive vision for Customer Support and Partnership systems.
• Team Development: Lead, mentor, and grow a high-performing team of professionals, fostering a culture of collaboration, innovation, …