Customer Success Manager, US DOD

See yourself at Dataminr

You're self-motivated and self-directed with a passion for building and maintaining relationships with customers, fully understanding their needs, and advocating on their behalf. You understand your customers’ strategic objectives and help them succeed as an expert on Dataminr’s First Alert product. You know major trends and events impacting US national security, publicly available information, and big data and can translate these into actionable insights for your customers.

As a Customer Success Manager, you will drive First Alert product adoption, renewal, and usage among First Alert customers and build a strategy to foster account growth while developing leads for both Direct API and Connectors for the DoD Sales Team. You are excited to combine your interests in technology, government, national security, and customer success to transform the way our customers adopt and use First Alert.

This is a Texas-based only Remote role.

At Dataminr, we are over 600 talented individuals, spanning seven global offices, united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities.

We offer a competitive benefits package aimed at keeping you healthy and happy:

• Comprehensive medical, dental and vision insurance plan options for employees, domestic partners and their dependents

• Generous PTO, flexible sick days and remote working options

• Paid parental leave and family forming benefits

• Mental health benefits and support

• Company equity (RSUs)

​At Dataminr, we serve a global community made up of many cultures and strive to reflect the diversity of the world in which we live. We stand for social justice and we lead with empathy. We foster a culture of allyship, standing up for those who face systemic barriers to equality. We actively condemn racism and discrimination in any form. 

We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, learning and development funds, and more. 

 

The opportunity

• Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio

• Collaborate with Client Engagement Executives to develop and execute short and long term strategies for your assigned portfolio to meet business goals 

• Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer’s enterprise level objectives

• Partner with other Customer Success colleagues to drive product …