Client Service Leader II
Newco-US-TX-Texas-Virtual, United States
Our story
Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.
With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.
Itâs why weâre so driven to connect passion with purpose. Our teamâs experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.
To learn more about us, visit stradaglobal.com
Overview: The Client Service Leader II (CSL II) is responsible for ongoing service delivery and growth across assigned clients, which can include multiple, global service locations , domains and platforms. The CSL II ensures consistent execution of ongoing client deliverables and develops solutions to complex problems/projects across their assigned clients, leading to high client satisfaction, retention, expansion of business and driving overall client success.
Key Responsibilities:
â˘Cultivate long term partnerships with clients, acting as their primary point of contact and single point of accountability for services and escalation. Responsible for customer satisfaction with delivery of Payroll and cloud services, client reference ability and client retention.
â˘Understands client business drivers, outcomes and political landscape of client and becomes the client's trusted advisor for transformation. Drives strategic planning and ROI value for clients.
â˘Own cross-solution integration and oversees the efficient delivery of services across internal teams to meet client service level expectationsÂ
â˘Responsible for supporting revenue retention, growth and services expansion through identifying opportunities for upselling or cross selling. Works with Account or Sales Executives to close opportunities and increase services or domains supported
â˘Works with delivery leads for key issue resolution or staffing/resource issues. Leads improvement plans for delivery of services focused on adhering to company standards and best practices and manages any Errors and Omissions or contractual service penalties
â˘Manages P&L for aligned accounts, monitoring cost and revenue associated with aligned clients, invoicing coordination and approvals
â˘End to end management and adherence of all contractual service terms, client governance and meeting âŚ
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Adoption leave Comprehensive total rewards package Continuing education Continuing education and training Health coverage Health coverage options Maternity, paternity & adoption leave Retirement Sick Leave Support programs Total Rewards package Training Training opportunities Vacation Vacation and sick leave Voluntary benefit options
Tasks- Client management
- Client Relationship Management
- Drive client satisfaction
- Identify upselling opportunities
- Lead client discussions
- Manage client relationships
- Oversee service delivery
- Problem solving
- Process Improvement
- Project management
- Revenue retention
Account management Analytical Benefits Best Practices Business Development Client deliverables Client Management Client relationship management Client Retention Client service Cloud Services Cloud Technology Collaboration Communication Compensation Consultative Customer Satisfaction Diversity and Inclusion Financial Management Governance HR outsourcing Human Capital Management Human Insights Integration Law Management Negotiation Payroll Problem-solving Process Improvement Project Management Relationship Management Revenue growth Revenue Retention Sales Sanctions Service Delivery Strategic planning Training Transformation Upselling
Experience5 years
EducationBachelor's Bachelor's degree Business Equivalent Health HR
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9