Client Partner - CPG/Grocery/Life Sciences

Job Title: Client Partner

Overview

We are seeking an experienced Client Partner to join our Services Sales team at Blue Yonder. In this role, you will be responsible for managing and developing relationships with our clients and ensuring their continued success with our software solutions. You will work closely with our delivery and consulting teams to understand client needs and provide solutions that meet those needs. As the primary point of contact for our clients, you will ensure client satisfaction and manage the overall relationship with our clients.

Scope

• Lead the engagement with clients to ensure successful implementation and utilization of Blue Yonder's software solutions.
• Develop and maintain trusted advisory relationships with key decision-makers and stakeholders within client organizations.
• Work collaboratively with internal teams to ensure alignment with client goals and deliver exceptional service.

Our Current Technical Environment

• Blue Yonder solutions are built on industry-leading platforms designed to meet the needs of retail and logistics clients.
• Familiarity with cloud-based solutions and software-as-a-service (SaaS) offerings is advantageous.
• Knowledge of integration with enterprise-level ERP systems is a plus.

What You’ll Do

• Manage and develop relationships with clients and ensure their continued success with our software solutions.
• Act as the primary point of contact for clients and manage the overall relationship with our clients.
• Understand client needs and provide solutions that meet those needs.
• Identify opportunities for upselling and cross-selling our software solutions.
• Collaborate with delivery and consulting teams to ensure successful implementation and integration of our software solutions.
• Provide ongoing support to clients post-implementation to ensure continued success.
• Stay up-to-date on industry trends and new technologies to provide the best solutions to our clients.
• Develop and execute account plans to meet and exceed client revenue goals and growth targets.
• Ensure that client feedback is effectively communicated to the product development team to enhance the product roadmap.
• Monitor and report on client satisfaction levels and act on any issues to restore satisfaction.

Qualifications

• 10+ years of experience in a technical consulting or customer-facing role
• Strong understanding of software development, integration, and implementation processes
• Experience managing and developing relationships with enterprise clients
• Strong communication and presentation skills
• Strong problem-solving and analytical skills
• Strong leadership and management skills
• Ability to work independently and as part of a team
• Experience working with retail and logistics clients is a plus
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field (Master's degree preferred)

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• The base salary range of this position is: $150,000.00 - $165,000.00 USD plus a variable component.

The salary range information provided, reflects the anticipated base salary range for this position based on current national data.  Minimums and maximums may vary based on location.  Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors.  In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes: 

• Comprehensive Medical, Dental and Vision 

• 401K with Matching 

• Flexible Time Off 

• Corporate Fitness Program 

• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.